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Read what people are saying
about Precision Garage Door in:

Mobile Area, AL

Precision Door Service of Mobile
has received 381 reviews, averaging 4.95 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great job
Don Grady
A Response from: Bobby Boes

Thank you for the review Mr Grady. Be sure to call us if you ever need anything!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I did a google search and called. I was able to talk to a person immediately and she scheduled a person to come out within 2 hours. They were very nice and professional and gave me a price and several options. To our surprise, they repaired it right then. I was also impressed because they educated us on how to take care of the maintenance on it.
Regina Lau
A Response from: Bobby Boes

Thanks for the stellar review Ms. Lau. This is exactly what we like to see. Educating the customer on preventative maintenance is one of the most important parts of what we do. We hope you will continue to call us if you ever need anything!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Michael Piper installed a new back-up battery for my door opener. He was prompt, courteous and very professional.
Julie Bellcase
A Response from: Bobby Boes

Thank you Ms. Bellcase! We will be sure to let Michael know how proud we are of his work. Please continue to give feedback and if you ever need anything in the future Precision is just a phone call away!

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very pleased with installer and getting it taken care so quickly.
Harry Berger
A Response from: Bobby Boes

Thank you Mr. Berger for the review. We will be sure to let Michael know you were very pleased with his work! We are only getting better here at Precision and look forward to working with you in the future should you have any questions, comments, or concerns.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very responsive. Very professional.
Ed Schrader
A Response from: Bobby Boes

Thank you for taking the time to rate your experience Mr Schrader! Precision is very proud of Shaun and the work he performs. Please continue with the feedback and if you ever need anything we are just a phone call away!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Shawn came on time after calling and adjusted my new door closing...good job, but don't know why it had to be adjusted again after one month?
Joe Hopkins
A Response from: Bobby Boes

Thank you for taking the time to send us feedback on your experience, Mr Hopkins. Nothing to be alarmed over but feel free to give us a call should it happen again. We want to keep everyone educated on subtle changes they may encounter with their garage door and would love to go over any questions you have.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My appointment was for 12:00 but Austin called and come early. He was very nice and explained what needed to be repaired. Service was fast and he had all the parts for the repair on hand. I saw their trucks around town, which I called and they didn't disappoint. If you need garage door repair/replacement, give them a call.
Scott C.
A Response from: Bobby Boes

Thank you for the feedback Mr Scott! We are proud of Austin and the work he does for us here at Precision. We look forward to working hard for you in the future so please don't hesitate to call!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Shaun Byrd was in time, knowledgeable, and helped out a ton. Would use them again.
Will Stahl
A Response from: Bobby Boes

Thank you for the review Mr. Stahl. Shaun does a great job for us here at Precision! We look forward to working with you on future garage door needs!

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prompt, efficient and friendly service. Professional and knowledgeable technician. Garage door inspection and maintenance service provided on this visit; no repair necessary. Highly recommended with confidence.
Brian C Wenzel
A Response from: Bobby Boes

Thank you for the feedback Mr Wenzel! Austin does excellent work for us here at Precision and we will make sure he knows you were pleased with his service. Please don't hesitate to call if you have any garage door needs in the future!

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision Door was a great company to work with. They were able to send a technician out within hours of my call. The technician, Jacob, was great. He was polite and thorough in explaining my options. He completed the installation of the new garage door opener in a timely fashion. He programmed my car and was thorough in the explanation of the features of the unit. I would highly recommend this company and this technician.
Linda Wittendorfer
A Response from: Bobby Boes

Thank you for the feedback Ms. Wittendorfer! Jacob works really hard for us here at Precision. We will let him know you were very pleased with his service and make sure you give us a call for all your future garage door needs!

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The guys that came out to do the service call were very professional ,They were confident that they could do the job. The guys did their inspection of the job and gave me an estimated price ( when I called in as well as upon the visit I told them that it was too replace the wood package on the door).the guys gave me a quote on the price, I asked if he was sure that they looked at the complete job and everything else was fine (I was told and I quote "Sir I do this everyday We have checked everything") I agreed to have the job done. The next day when the service tech came out to complete the work ( I took It upon on myself to remove the Vinyl siding around the door opening to ensure that it did not need to be replaced). The service Tech asked if they looked at the job because they did not quote me a price for enough wood. I told him that I removed the siding that morning to see for myself If the 2 X 4 YP did not need to be replaced an they needed to be replaced. he said that he was sorry that I was not told about having to replace the 2 X 4 X 8 YP , but he would get me a price. As a customer I don't like being told the day of service about an additional price when I already in too the job.Other then that small problem everything else was Great. (I did not see Senior discount on invoice)
Dwight Cunningham
A Response from: Bobby Boes

Thank you very much for the feedback Mr. Cunningham. We are always looking for ways to improve our customer service experience and this detailed response will help insure a more efficient encounter for future customer needs. Your concern will be addressed and if you have any questions please contact us. We look forward to doing business with you in the future!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician and his assistant showed up right on time and got to work directly. They had all the materials they needed and tools required on the truck. As they worked they noticed some unique circumstances and adjusted the installation accordingly. They both were willing and able to answer any and all questions we had. All in all an A+ job.
John Gerheim
A Response from: Bobby Boes

Glad to hear it Mr. Gerheim! Jacob does an excellent job here at Precision and we will make sure he knows you were very pleased with his work. Dont hesitate to call us in the future for all your garage door needs!

Service Provided:
Install Garage Doors
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Scott was on time and did a great job!
Joe Hopkins
A Response from: Bobby Boes

Thank you for taking the time to give us a review Mr Hopkins! We will let Scott know you were very pleased with his work. We look forward to working with you for all of your garage door needs!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great job by tech. Courteous,friendly, and did quality work. Installed and programmed all devices even programmed my truck to open door. If I had a business I would want my employees to be like him . He was very competent and helpful in making sure every thing was working properly and explaining maintenance of equipment.
William O'Rourke
A Response from: Bobby Boes

We will make sure Austin hears about how pleased you were with his service! Thank you for making time for this review Mr O'Rourke! We will continue to get better and look forward to helping you in the future!

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very friendly and competent. Arrived as promised. I would recommend them to anyone that needed this type work
Leonard Bates
A Response from: Bobby Boes

We appreciate you taking the time to praise Joseph. He does excellent work for us. Thank you for choosing Precision and we hope to continue to help you with your future garage door needs!

Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On the service side (both from my first call in and the technician that came onsite), I give Precision 5 stars! All three employees I dealt with were very professional, super quick to help and dedicated to total customer satisfaction. Very impressed! So why 4 stars? While the service pricing was reasonable, especially for the level of service, I also purchased a new piece of equipment that was unrelated. They charged me more than double the amount I would have paid for it anywhere else. ($125 vs $55). That is a little annoying but I had already agreed to the overall estimate before I realized that price discrepancy. The moral of the story is great company to do service level business with but maybe check the price of new equipment before agreeing to anything.
G. Warren
A Response from: Bobby Boes

Thank you for the feedback on this. We had a manager reach out to ensure this situation was not only resolved but didn't happen again. There were two different lm828 gateways in the Service Titan price book. One was 75.00 and the other was 125.00. Technician was unaware he had selected the wrong model. We have since taken care of the issue in the price book and immediately requested a refund to our billing department. Management reached out to involve you in a solution. We were happy to hear the steps we took to resolve the issue were in line with your expectations of how business should be done. We look forward to working for you in the future and look forward to keeping you in the Precision family.

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician Tommy Mitchell was very professional and very thorough. He gave full details of my garage door situation.
Vanessa Washington
A Response from: Bobby Boes

We thank you for taking the time to praise Tommy, Ms Washington. He does a wonderful job at maintaining excellent customer service for us here at Precision. We look forward to continuing this relationship and working with you on all of your garage door needs!

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thiss is the 2nd time I have used your company and both times have been delightful experiences. Your staff has been professional and prompt and courteous each time.
Stephen Hickman
A Response from: Bobby Boes

Thank you Mr Hickman! Tommy is an excellent example of the standard we try to set. We are always hoping to better the experience for the customer and hope that you will continue to use Precision every time you have a garage door need. Looking forward to working with you in the future!

Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your office provided excellent updates on when to expect service and the two technitions were very professional and did a great job of installing my garage door!
Joe Hopkins
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Garage door repair- This is the only company that I have used since moving into my home 6 years ago. I will only use yiu because of the great service I always get and the warranty and availability
Tismarh Lovett
A Response from: Bobby Boes

We love to come across reviews like this! Here at Precision we are constantly working to get better at what we do. Dylon was your most recent tech and we will be sure to let him know he did a wonderful job at maintaining our high standard of customer service. We look forward to working with you again!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mathew was both very professional and knowledgeable. We found him to be respectful, polite, and he communicated very well. He is an asset to your company!
Ralph Cieslinski
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tommy was an excellent tech. After he did an assessment on the door, he showed and explained the parts that were broken, needs for updating certain parts (spring, operating motor, rollers, etc.) to meet current standards. He provided me with the minimum repair and cost to get the door working, and a cost for repairs and the upgrade package if I wanted to consider an upgrade. He explained the benefits of the upgrade package (safety, surge protection for the operating motor, etc.). The upgrade also provided an outside keypad for opening the door, heavier spring, nylon rollers, etc.) Tommy provided a good training period to explain the difference and improvements in controls, how to change the digital code, etc. After a decision was made and contract signed, he was very efficient in the installation of new equipment. I was most pleased with Tom's professional work and presentation. He did the repairs and upgrade in less than three hours. I highly recommend Tommy and Precision for garage door repairs and installation.
James Bullock
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Matt was a very nice and intelligent young man. He quickly diagnosed and fixed my problem. He also gave me preventive measures to take. I highly recommend Matt and Precision Door Service. They made sure I would have a Merry Christmas!
Terre Alford
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Outstanding tech. Will recommend every chance I get. Same day service was another good thing this company does. Spring was broke and he showed me why I needed a door overhaul.
Harold Rester
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had Precision Door Service come out. The technician was very knowledgeable and helpful. I decided to put in new door and motor and they set it up for the next day. It was done quickly and professionally and I'm very happy. Thank you Precision Door Service.
Sherry Barlow
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

" A " Number One Service...
Ricky O'Kelley
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage door main spring broke after 27 years. Called my son to see if he new who I could call. He said to call Precision because they had done good work on his neighbors garage door and for several other people in his neighborhood. I called Precision and had an appointment set up for just 2 hours from the time I called. Within 30 minutes the technician called back and said he was within 10 minutes from my house, would it be OK if he came by early. I said yes, and an hour later my garage door was running like new!!! I do recommend Precision and will call them if I need anything else for my garage door.
Victor J. Landry
A Response from: Bobby Boes

Thank you Mr. Landry for your five star review! We really appreciate your kind words about out company! Our technicians works very hard to provide the best service possible to our customers. We appreciate your business and review, welcome to the Precision family!

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prompt, polite and well explained service. Pros and cons made very clear. Couldn't ask for better service. definitely five stars!
Ruth Macnamara
A Response from: Bobby Boes

Thank you Ruth for your Five star review!! We take pride in knowing our technicians are thorough with their work and our products! We appreciate your business and review!!

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was on time, very knowledgeable and professional. All service organizations could benefit from emulating this company’s customer care. They deserve more than a five star rating.
Richard Pennington
A Response from: Bobby Boes

Thank Mr. Pennington for your review! We appreciate you taking the time to write this amazing review! All of our staff works so hard to ensure our customers are taken care of! We appreciate your business and are thankful for your kind words! Please do not hesitate to call us if you have any questions or concerns. Welcome to the Precision family!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We cant say enough in this review about how well-mannered and polite the Technician Austin was. He was one of nicest young men that we've met in a long time. He knew what he was doing and we are very pleased with our new much quiter garage door opener, and the excellent service and work that was performed. 5 Stars all day long.
John Crabtree
A Response from: Bobby Boes

Mr. Crabtree we are pleased to hear about your experience with Precision Door as well as with our technician Austin! We take pride in how hardworking and honest our technicians are! We appreciate your business!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
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