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about Precision Garage Door
Precision Garage Door of Mobilehas received 12 reviews, averaging 3.00 Stars:
Foley, AL
Foley, AL
Antonio was great at his job and really personable also! Whoever does the scheduling should be made to sit around for 4 hours and twiddle their thumbs.
- Gary Allen
Mobile, AL
I had to buy a new keypad entry box because of a defective 9v battery attachment pad. I know they have to make some kind of sales between door installs but a new keypad v a cheap battery connector. But I got a new box with a 90 day guarantee. Dylan the serviceman was great and was fast.
- Charles Lott
Mobile, AL
Garage door still not fixed. Have to bypass safety switch inside garage for door to go down . Having to come back out next week. BUT! I will be having a door installed when it comes in.....????????????????
- Sharon Williams
Mobile, AL
The service performed was to adjust the safety switches that evidently got bumped. The only reason I rated the service as a 3 instead of a five was that he tried to charge a commercial rate. The doors are 9 feet tall, not 10 feet. This should have been conveyed to him before hand as the person taking the order was told that.
- keith lafleur
Theodore, AL
Fast response to service call. Did not appericate the blind three man service call. Hence the extra charges for two laborers plus the actual one who came to fix it. When I questioned the bill he said all there normal teams were out so they sent three people just in case with the lesser experience. WOW that is not how to win business by overcharging for an extra person your company slid into extra charges. Yes they arrive fast but they bring more people than needed then they charge you for those people.
- Jerry Painter
Mobile, AL
Very professional
- Joseph Rodrigues
Mobile, AL
Jonathan was very sharp and smart. He appeared to be very organized in how to install the garage door and very efficient in his actions. So on that I give him 5 stars. However, neither of them wore masks or gloves. Your website states that they do. Even the first technician that came out to quote only put on a mask after I asked him to. The other two did not wear them to take the door down. My husband and I are very high risk where the virus is concerned, so I would give all of them a 1 for lack of sensitivity . Alabama numbers, especially Mobile, are sky high and folks just "don't get it". Wearing masks, sanitizing what you touch, etc. We are happy with our door and very disappointed in no masks and sanitation.
- Sharon Finn
Daphne, AL
Good service but tech showed up without a mask on. Unsafe for me and him Disappointed co. Policy not required
- Anne Long
Gulf Shores, AL
Emanuel was just great! He was curtious, polite, and very professional. Precision Door is just fantastic, there is no reason to call anyone else.
- Larry Mohme
Thank You Mr. Larry for your review! We appreciate your business as well as your kind words for Emanuel.
Orange Beach, AL
Your company installed a new garage door opener on March 27, 2017. Within two months the remotes and wall unit stopped working properly. This past weekend the opener stopped working properly and your technicians came out last Tuesday June 20th made some adjustments and the door worked fine until this morning. I just placed a call requesting another service call this morning Thursday June 22nd. The opener is not working at all now. Been pleased with the attitude of the techs you sent, appreciate the quick response. very dissatisfied with the product. $500 is a lot of money for a product especially one that does not work properly work properly or at all less than three months after installation
- Mike Hofmann
Product:
Gulf Shores, AL
The workmen were awesome, I had no problem with them. They were incredibly professional and explained to me everything they were doing. My issue was that the base price they gave was over twice what the woman on the phone told me. I understand that over-the-phone estimates are just ball park figures, but I told her my problem, a broken torsion spring, and she quoted me the service fee and parts. She said nothing about an additional assembly fee which almost doubled the price. I was under the impression that the repair would be under $200. When I called around, I was quoted a price in the same area. I chose this company because of the good reviews and how frank the woman on the phone was. Imagine my surprise when I was quoted a baseline of $350 upwards to $600. They did knock off the service fee since I mentioned the promotion the woman told me about, but even with this discount, it was twice the amount. While I have agreed to the price, and paid, I can't help but feel that it was a little bit of a bait-and-switch. I'm not sure what can be done to stop this from happening in the future, but if, after the warranty expires, I do have another issue with my garage door, I will be thinking twice about calling your company again.
- Michelle Johnson
I am sorry you feel this way regarding the pricing. It is always our top goal to provide excellent customer service. I apologize for the confusion with over the phone pricing and the pricing given to you while the technician was at your home. It is difficult to give pricing over the phone due to the customer service representative not being in your garage to determine the exact problem. We do provide free repair estimates and you are not obligated in any way to move forward with the options the technician presents to you. We are slightly higher than the competition due to being properly licensed and insured, hiring and training professional technicians and carrying quality parts on our trucks so that we can repair your door immediately.
(251) 301-6000
(251) 301-6000(251) 301-6060
(251) 301-6060(251) 301-6700
(251) 301-6700(251) 301-5999
(251) 301-5999Office: (251) 225-8821
22450 Hwy 59
Bldg C
Robertsdale, AL 36567
My tech was really trying very hard to sell me a new opener system. It was really annoying after awhile. There was nothing wrong with my current opener system. Very minor adjustment on mine.
- Leonard Padilla