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Read what people are saying
about Precision Door Service

Precision Door Service of Mobile
has received 18 reviews, averaging 4.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very professional website, courteous staff and great follow up with returned calls and emails, Prices are a little high but understandable for quality of service and work. Willingness to install a owner provided door.
Philip McDaniel
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

4 stars Estimate on replacing garage door and motor PLEASE SEND ME THE QUOTE! I NEED TO MAKE A DECISION ASAP
Terry Cox
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Employees were very knowlegable and friendly. I was expecting them to be practicing "social distancing" is all.
Michael Mitchell
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have used them before.
Patricia Sherman
A Response from: Bobby Boes

Thank you for taking the time to give us a review Ms Sherman. Joseph does excellent work for us. Precision looks forward to solving all your garage door needs in the future and please don't hesitate to let us know what it would take to earn 5 stars!

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Shaun Byrd was in time, knowledgeable, and helped out a ton. Would use them again.
Will Stahl
A Response from: Bobby Boes

Thank you for the review Mr. Stahl. Shaun does a great job for us here at Precision! We look forward to working with you on future garage door needs!

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The guys that came out to do the service call were very professional ,They were confident that they could do the job. The guys did their inspection of the job and gave me an estimated price ( when I called in as well as upon the visit I told them that it was too replace the wood package on the door).the guys gave me a quote on the price, I asked if he was sure that they looked at the complete job and everything else was fine (I was told and I quote "Sir I do this everyday We have checked everything") I agreed to have the job done. The next day when the service tech came out to complete the work ( I took It upon on myself to remove the Vinyl siding around the door opening to ensure that it did not need to be replaced). The service Tech asked if they looked at the job because they did not quote me a price for enough wood. I told him that I removed the siding that morning to see for myself If the 2 X 4 YP did not need to be replaced an they needed to be replaced. he said that he was sorry that I was not told about having to replace the 2 X 4 X 8 YP , but he would get me a price. As a customer I don't like being told the day of service about an additional price when I already in too the job.Other then that small problem everything else was Great. (I did not see Senior discount on invoice)
Dwight Cunningham
A Response from: Bobby Boes

Thank you very much for the feedback Mr. Cunningham. We are always looking for ways to improve our customer service experience and this detailed response will help insure a more efficient encounter for future customer needs. Your concern will be addressed and if you have any questions please contact us. We look forward to doing business with you in the future!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On the service side (both from my first call in and the technician that came onsite), I give Precision 5 stars! All three employees I dealt with were very professional, super quick to help and dedicated to total customer satisfaction. Very impressed! So why 4 stars? While the service pricing was reasonable, especially for the level of service, I also purchased a new piece of equipment that was unrelated. They charged me more than double the amount I would have paid for it anywhere else. ($125 vs $55). That is a little annoying but I had already agreed to the overall estimate before I realized that price discrepancy. The moral of the story is great company to do service level business with but maybe check the price of new equipment before agreeing to anything.
G. Warren
A Response from: Bobby Boes

Thank you for the feedback on this. We had a manager reach out to ensure this situation was not only resolved but didn't happen again. There were two different lm828 gateways in the Service Titan price book. One was 75.00 and the other was 125.00. Technician was unaware he had selected the wrong model. We have since taken care of the issue in the price book and immediately requested a refund to our billing department. Management reached out to involve you in a solution. We were happy to hear the steps we took to resolve the issue were in line with your expectations of how business should be done. We look forward to working for you in the future and look forward to keeping you in the Precision family.

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

You were fast getting here &repairing..all good but should have lube
Bob Kirby
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The replacement of my broken garage door opener was performed in a professional and timely manner. The technician was thorough and explained everything. The opener performs as expected and really is quiet. My only complaint is the price. Considering the price of comparable openers, the installation cost is somewhere around $250. Pretty steep for 1 1/2 hours of work.
Richard
A Response from: Bobby Boes

Hello Mr. Richard, Thank you for your review! We greatly appreciate your business. If you have any questions at all concerning your invoice and Pricing please feel free to give us a call at 844-PDS-DOOR

Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Scheduled same-day appointment. Jonathan was very cordial and professional- he arrived earlier than expected and identified himself properly. He discussed every option available without pressuring my decision (although he advised me of personal liability). His work was efficient and thorough. Just a little shocked about the sticker price, but overall I can't complain.
Bachmann Family
A Response from: Bobby Boes

Thank You for your kind review Backmann Family. We greatly appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was Recommended by a customer
Ken Jackson
A Response from: Bobby Boes

Thank You for choosing to use Precision Door Service Mr. Jackson. We greatly appreciate your business.

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great tech worked on replacing the motor in my garage and made sure I understood the need functions. Would highly recommend this company for garage repair needs.
Kenneth Sims
A Response from: Bobby Boes

Thank You Mr. Sims for your kind review! We greatly appreciate your business!

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The best part of this experience is that our garage door works again. The overall process is the most unique I have ever been involved with in that I have never previously changed the tire on service providers truck before today. The technician was courteous but never introduced himself so I cannot reference him by name. I think his flat tire had just gotten the best of him. Anyway, the technician showed up on time and I have a working door. I am grateful to Precision and their commitment to prompt service.
Greg Fleming
A Response from: Bobby Boes

Hello Mr. Greg, Thank You so much for your kind review! We greatly appreciate your business as well as helping our technician Chris out!

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Stellar service through and through but the method of payment options need to be upgraded QUICKLY!!.. Making a payment over the phone was very troubling. I would definitely set up a online payment system.
Ronald Jules
Service Provided:
Garage Door Opener Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very prompt courteous and professional staff. Work done was timely and proficiently done.
Susan Chamness
A Response from: Bobby Boes

Hello Mrs. Susan, Thank You for your kind review! We greatly appreciate your business!

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Showed up quick and made the repair.
Steve Foote
A Response from: Bobby Boes

Thank You for your kind review Mr. Steve. We greatly appreciate your business!

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

June 2nd was the original date of the estimate for my repairs. Two panels had to be ordered which I was told would be in the following week. Three weeks later and the job was able to be completed. I was given a service time from 10:00-noon for the tech to arrive. He called at 9:30a.m. and told me it would be 2:00p.m. before he could get here. 3:30 and still no serviceperson here, so I called and asked if he would still be coming , and he said yes. At 5:45 I got a call from another service person coming over from Florida. He arrived at 6:20p.m. The panels were put on and looking great. He told me I needed new rollers for the door as the bearings were shot. This wasn't in the original estimate, but I went ahead and had him put them on. The door looks wonderful, and runs smoothly and more quietly than before. Thank you Mike for a job well done. My complaint is that I had to call to keep tabs on when the job would be done, and when the date was finally set, it took all day long waiting for someone to get here to do the job. When Mike got here, the job was completed in less than an hour. I'd give Mike 5 stars; company contact and timeliness of repairs a 2 or 3.
Judy Ashton
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast service. TECH WAS VERY FAST AND GAVE ME OPTIONS , PRICE WAS A LITTLE HIGH FOR TIME SPENT . BUT QUALITY IS PRICELESS NOT CHEAP . THANKS THE WEDGEWORTHS
Matthew Wedgeworth
Service Provided:
Broken Garage Door Spring Repair