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Travis Gentry
Tech ID#: 20
Reviews: 64
Average: 4.91 stars
Background: 9/21/2016
Drug Test: 9/26/2016

Travis Gentry

Technician
Travis Gentry has received 64 reviews, averaging:
1 2 3 4 5

Travis Gentry's Bio:

Travis was raised here in Mobile. He loves spending time with his family, fishing and Alabama football! He also enjoys quality time with his two daughters.
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We were completely satisfied with the work of Precision Door Services. They got us on a schedule in a very timely manner. Travis, the first technician that came out was so courteous and knowledgeable. He diagnosed our problem and gave us the estimate, which we thought was quite fair. On our schedule, Tommy came out a few days later and did the work. Both great jobs!!
Nelson Beech
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On January 21st we had an on-site estimate for 2 new wood garage doors. We were supposed to get an estimate the same day. We have called 3 times to get the estimate by email and have not gotten it. Have requested it sent to multiple email addresses. So apparently several weeks later they are so busy we can’t even get an estimate. Not impressed
Lorraine Sewell
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ross is an absolute genius when it comes to Overhead doors! We had 60 14'x12' doors installed and he was there day and night to answer questions and ensure everything went smoothly. He was physically there everyday working alongside his crew and did a phenomenal job getting the doors perfect. I couldn't have asked for a better contractor and STRONGLY recommend him for any of your door needs!
Titan Storage
Service Provided:
Garage Door Opener Install
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis got my garage door back in service within 30 minutes of arrival and provided me with two options for repair and explained what he was doing during the repair. Prior to and post Travis visit the mobile call ahead, text from company with operator picture, and electronic email of invoice after are all signs of a top notch company to do business with. I would recommend Precision Door Service to anyone.
Brian Sinclair
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our volunteer fire department has been utilizing the professional services of Precision Door Service for several years. The individuals that set appointments are always cheerful and eager to schedule a technician to address our needs. The usual technician, "Travis", is the best! Travis is friendly, easy going, and a true craftsman. His professional attitude is focused on resolving the door problem at hand. He checks & rechecks all electrical & mechanical door operations until he is satisfied that the door is operating as designed by the manufacturer. Our fife department is completely satisfied with PDS, and we highly recommend PDS!
Terry Bacon
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The young gentleman mr.travis gentry, was very professional and prompt. We do live at 1859 NORTH Belle Cour Dr. ..goggle list our address as 1859 EAST Belle Cour..no such address..I'm glad we saw him riding in the neighborhood. . Thank you for being kind
Sidney Willis
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great Install and service
Tommy Lott
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I could not ask for better service, the tech (Travis) took one look, had it diagnosed and had it done in a matter of minutes. He also notice the switch had worn down and asked me if he could replace it before I had a chance to ask him. (My wife has asked me for years to do that.) I am the owner of a company myself, and I would use Travis as an example on how to conduct business. He was very knowledgeable, has a great attitude, pleasant to talk to and was very professional.
Johnny Massey
A Response from: Bobby Boes

We appreciate the feedback Mr. Massey! Travis has done a fantastic job for us here at Precision and we will be sure to let him know you were very pleased with his professionalism. Thanks again for the review and we look forward to working with you in the future!

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On the service side (both from my first call in and the technician that came onsite), I give Precision 5 stars! All three employees I dealt with were very professional, super quick to help and dedicated to total customer satisfaction. Very impressed! So why 4 stars? While the service pricing was reasonable, especially for the level of service, I also purchased a new piece of equipment that was unrelated. They charged me more than double the amount I would have paid for it anywhere else. ($125 vs $55). That is a little annoying but I had already agreed to the overall estimate before I realized that price discrepancy. The moral of the story is great company to do service level business with but maybe check the price of new equipment before agreeing to anything.
G. Warren
A Response from: Bobby Boes

Thank you for the feedback on this. We had a manager reach out to ensure this situation was not only resolved but didn't happen again. There were two different lm828 gateways in the Service Titan price book. One was 75.00 and the other was 125.00. Technician was unaware he had selected the wrong model. We have since taken care of the issue in the price book and immediately requested a refund to our billing department. Management reached out to involve you in a solution. We were happy to hear the steps we took to resolve the issue were in line with your expectations of how business should be done. We look forward to working for you in the future and look forward to keeping you in the Precision family.

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service on time and professional approach with customer and work preformed. Travis Gentry answered all questions to satisfaction which gave me confidence with the work he did.
Ted Drozd
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

the technician came earlier than the scheduled time which was great. he even stuck around to answer extra questions about my commercial garage door opener. he fixed our gate operator within an hour and even made it better because now the gate opens all the way not just partially. thanks so much!
Kim Hannon
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The job the tech. did was outstanding! We had anticipated a much higher cost, but the skill and attention to detail saved us a lot. THANK YOU !!! FIVE STARS !!!
Eugene Cioffi
A Response from: Bobby Boes

Thank you for the 5 star rating. We greatly appreciate your business.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The young gentleman that worked on my door was very cordial, helpful and very informative of what was needed and what he was going to do to fix my door. And unlike some appliance service reps. he had the parts on his truck to do the work right then!! (Which is an absolute plus). I hate I don't remember his name, but he is truly an individual that has knowledge of his job and does it very well!
Judy Sutley
A Response from: Bobby Boes

Thank you for the 5 star rating. We greatly appreciate your business.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Only got a estimate for a gate opener. Everything is great so far.
Richard Brown
A Response from: Bobby Boes

Hello Mr. Richard. Thank you for your kind review. We look forward to servicing your gate!

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Garage door opener stopped after storm power surge, I used internet search to find garage door service and saw 3 in my area. I chose Precision Door reading their highly rated reviews and seeing they were in the area. The call answered immediately and appt set 2 hours. Travis and Isaiah were courteous, professional, diagnosed the problem and presented options and why it occurred. The repair was quickly finished and they made sure everything worked, remotes, etc. I will keep business cards to give to our community. Thank you!
Cathy Necci
A Response from: Bobby Boes

Hello Mrs. Cathy, Thank You for choosing Precision Door Service! We greatly appreciate your business as well as your kind words for our technicians, Travis and Isaiah.

Service Provided:
Garage Door Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great, timely, professional service! I called at 8:30 in the morning, and our warehouse overhead door was repaired that afternoon.
Jeff Ullrich
A Response from: Bobby Boes

Hello Mr. Ullrich, Thank You for your kind review! We greatly appreciate your business.

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Y'all are the best !! from getting a quote, to doing the install. The Techs did an excellent job on installing my garage doors. Very impressed with the work safe action when working high off ladders.
Danny .
A Response from: Bobby Boes

Thank You Danny for your kind review! We greatly appreciate your business!

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent customer service and my garage door works better than ever.
David Pryor
A Response from: Bobby Boes

Thank You Mr. Pryor for your kind review and 5 Star rating! We greatly appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Same day service customer here. Travis did an excellent job for us. Precision OH Door Service has my highest recommendation.
Brenda Carpenter
A Response from: Bobby Boes

Hello Mrs. Brenda, Thank You for your kind review! We greatly appreciate your business. Thank You for choosing Precision Door as well.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis was the technician that installed a new garage door opener for our house. He was polite, thorough, and professional. This experience was phenomenal and I would highly recommend this company.
Michael Linder
A Response from: Bobby Boes

Hello Mr. Linder, Thank You for your kind review! We greatly appreciate your business! Thank You for your kind words for our technician Travis as well.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Employees called ahead to let me know of their arrival time was very professional completed the job in an expeditious manner.
Rosa Gordon
A Response from: Bobby Boes

Hello Mrs. Rosa, Thank You for your kind review! We greatly appreciate your business!

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great job by Precision Door. Needed new roll up door for trash room. I was given plenty of options. Price was good and install was totally professional. I am recommending you to all our 20 other condos. Thanks, R/Joe
Joe Beaulieu
A Response from: Bobby Boes

Thank You Mr. Joe for your Amazing review! We greatly appreciate your business as well as recommending Precision Door to others!

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very satisfied. Travis was very professional and polite. He is an asset to your company. We appreciate the same day service and reasonable price. Would highly recommend your company.
Thomas Barnard
A Response from: Bobby Boes

Hello Mr. Thomas, Thank You for your kind words for Travis. We strive for 100% customer service and are happy to hear that you were pleased! We also Thank You for recommending Precision Door to others as well.

Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service. Very professional.
Lucy Cope
A Response from: Bobby Boes

Thank You for your kind review! We greatly appreciate your business!

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Awesome company! Ross is very knowledgeable regarding products and professional in every way from the first phone call till the final install and thank you. Installers, Travis, John and Chris were professional, informative And well trained installers. I would not hesitate to call again and employ their services. A great experience and very satisfied customer. An American company with quality products and integrity.
Dave Kelso
A Response from: Bobby Boes

Hello Mr. Dave, Thank You for your very kind review regarding Ross, Travis, John and Chris! We greatly appreciate your business as well!

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I would like to recommend Precision Door Service. The technician was very professional and did a thorough job. He went over everything he was going to do before hand and reiterated what he did afterwards. This is a very good company and I will use them again in the future .
Clay Mcdaniel
A Response from: Bobby Boes

Thank You Mr. Clay for your kind review! We greatly appreciate your business! We look forward to working with you again the future!

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called 3 companies and these guys came same day and fixed it. The other two tried to sell me a new system and all I needed was a new light socket.
Jack Hann
A Response from: Bobby Boes

Hello Mr. Jack, We are so happy that you chose Precision Door Service for your garage door! We greatly appreciate your business!

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called 10/11 had appointment 2: pm on time, repaired my remote. Thank you for the great service. Dee
Dee Oglesby
A Response from: Bobby Boes

Thank You for your kind review! We greatly appreciate your business!

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

After dealing with two sub-par garage door companies I called Precision. Travis the technician was there within 2hours,diagnosed the problem and installed new motor and rollers. My door has never been so quiet. If all of your techs are as professional,courteous and knowledgeable as Travis you have a great team.. I will definitely recommend Precision Door!!!!
Paul Willamor
A Response from: Bobby Boes

Hello Mr. Paul, Thank You for your kind review! We greatly appreciate your business! We also Thank You for your kind words for our technician Travis!

Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick service. Thanks!
Anita and patrick Page
A Response from: Bobby Boes

Thank You Mr. and Mrs. Page for your review! We greatly appreciate your business!

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
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