Travis Gentry

Travis Gentry
Technicians
Reviews: 69
Average: 4.91 stars
Background: 9/21/2016
Drug Test: 9/26/2016
Travis Gentry has received 69 reviews, averaging 4.91 Stars:
1 2 3 4 5

Travis Gentry's Bio:

Travis was raised here in Mobile. He loves spending time with his family, fishing and Alabama football! He also enjoys quality time with his two daughters.

Review:

Travis and John installed the heavy duty and unbelievably quiet door. They took their time and did a quality installation. They were very thorough and took steps to ensure a sturdy and tidy installation. The door is much higher quality than other doors that I've owned and I've never had a garage door this quiet. The door's operation is very smooth. Precision has done a very good job communicating with me during the entire process.

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Travis Gentry Service Provided:
Install Garage Doors

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Travis Gentry was great. He will be my garage door man for now on.

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Travis Gentry Service Provided:
Garage Door Opener Repair

Technicians: Travis Gentry
Review:

Excellent communication. Knowledgeable and pleasant rep.

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Travis Gentry Service Provided:
Garage Door Repair

Technicians: Travis Gentry
Review:

Travis did great job..hope the opener lasts on my rollup garage door. Kind of a new product offered by POGDS.

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Travis Gentry Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Travis Gentry
Review:

Team member showed up when scheduled, gave notice of arrival, seemed to know what he was doing, and forwarded a quote as promised

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Travis Gentry Service Provided:
Garage Door Repair

Technicians: Travis Gentry
Review:

We were completely satisfied with the work of Precision Door Services. They got us on a schedule in a very timely manner. Travis, the first technician that came out was so courteous and knowledgeable. He diagnosed our problem and gave us the estimate, which we thought was quite fair. On our schedule, Tommy came out a few days later and did the work. Both great jobs!!

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Travis Gentry Service Provided:
Garage Door Repair

Technicians: Travis Gentry
Review:

On January 21st we had an on-site estimate for 2 new wood garage doors. We were supposed to get an estimate the same day. We have called 3 times to get the estimate by email and have not gotten it. Have requested it sent to multiple email addresses. So apparently several weeks later they are so busy we can’t even get an estimate. Not impressed

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Travis Gentry Service Provided:
Install Garage Doors

Technicians: Travis Gentry
Review:

Ross is an absolute genius when it comes to Overhead doors! We had 60 14'x12' doors installed and he was there day and night to answer questions and ensure everything went smoothly. He was physically there everyday working alongside his crew and did a phenomenal job getting the doors perfect. I couldn't have asked for a better contractor and STRONGLY recommend him for any of your door needs!

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Travis Gentry Service Provided:
Garage Door Opener Install

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Travis got my garage door back in service within 30 minutes of arrival and provided me with two options for repair and explained what he was doing during the repair. Prior to and post Travis visit the mobile call ahead, text from company with operator picture, and electronic email of invoice after are all signs of a top notch company to do business with. I would recommend Precision Door Service to anyone.

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Travis Gentry Service Provided:
Garage Door Repair

Technicians: Travis Gentry
Review:

Our volunteer fire department has been utilizing the professional services of Precision Door Service for several years. The individuals that set appointments are always cheerful and eager to schedule a technician to address our needs. The usual technician, "Travis", is the best! Travis is friendly, easy going, and a true craftsman. His professional attitude is focused on resolving the door problem at hand. He checks & rechecks all electrical & mechanical door operations until he is satisfied that the door is operating as designed by the manufacturer. Our fife department is completely satisfied with PDS, and we highly recommend PDS!

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Travis Gentry Service Provided:
Garage Door Repair

Technicians: Travis Gentry
Review:

The young gentleman mr.travis gentry, was very professional and prompt. We do live at 1859 NORTH Belle Cour Dr. ..goggle list our address as 1859 EAST Belle Cour..no such address..I'm glad we saw him riding in the neighborhood. . Thank you for being kind

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Travis Gentry Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Travis Gentry
Review:

Great Install and service

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Travis Gentry Service Provided:
Install Garage Doors

Product:
Garage Doors

Technicians: Travis Gentry
Review:

I could not ask for better service, the tech (Travis) took one look, had it diagnosed and had it done in a matter of minutes. He also notice the switch had worn down and asked me if he could replace it before I had a chance to ask him. (My wife has asked me for years to do that.) I am the owner of a company myself, and I would use Travis as an example on how to conduct business. He was very knowledgeable, has a great attitude, pleasant to talk to and was very professional.

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A Response from: Bobby Boes

We appreciate the feedback Mr. Massey! Travis has done a fantastic job for us here at Precision and we will be sure to let him know you were very pleased with his professionalism. Thanks again for the review and we look forward to working with you in the future!

Travis Gentry Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Technicians: Travis Gentry
Review:

On the service side (both from my first call in and the technician that came onsite), I give Precision 5 stars! All three employees I dealt with were very professional, super quick to help and dedicated to total customer satisfaction. Very impressed! So why 4 stars? While the service pricing was reasonable, especially for the level of service, I also purchased a new piece of equipment that was unrelated. They charged me more than double the amount I would have paid for it anywhere else. ($125 vs $55). That is a little annoying but I had already agreed to the overall estimate before I realized that price discrepancy. The moral of the story is great company to do service level business with but maybe check the price of new equipment before agreeing to anything.

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A Response from: Bobby Boes

Thank you for the feedback on this. We had a manager reach out to ensure this situation was not only resolved but didn't happen again. There were two different lm828 gateways in the Service Titan price book. One was 75.00 and the other was 125.00. Technician was unaware he had selected the wrong model. We have since taken care of the issue in the price book and immediately requested a refund to our billing department. Management reached out to involve you in a solution. We were happy to hear the steps we took to resolve the issue were in line with your expectations of how business should be done. We look forward to working for you in the future and look forward to keeping you in the Precision family.

Travis Gentry Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Technicians: Travis Gentry
Review:

Great service on time and professional approach with customer and work preformed. Travis Gentry answered all questions to satisfaction which gave me confidence with the work he did.

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Travis Gentry Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Travis Gentry
Review:

the technician came earlier than the scheduled time which was great. he even stuck around to answer extra questions about my commercial garage door opener. he fixed our gate operator within an hour and even made it better because now the gate opens all the way not just partially. thanks so much!

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Travis Gentry Service Provided:
Garage Door Opener Repair

Technicians: Travis Gentry
Review:

The job the tech. did was outstanding! We had anticipated a much higher cost, but the skill and attention to detail saved us a lot. THANK YOU !!! FIVE STARS !!!

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A Response from: Bobby Boes

Thank you for the 5 star rating. We greatly appreciate your business.

Travis Gentry Service Provided:
Garage Door Repair

Technicians: Travis Gentry
Review:

The young gentleman that worked on my door was very cordial, helpful and very informative of what was needed and what he was going to do to fix my door. And unlike some appliance service reps. he had the parts on his truck to do the work right then!! (Which is an absolute plus). I hate I don't remember his name, but he is truly an individual that has knowledge of his job and does it very well!

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A Response from: Bobby Boes

Thank you for the 5 star rating. We greatly appreciate your business.

Travis Gentry Service Provided:
Garage Door Repair

Technicians: Travis Gentry
Review:

Only got a estimate for a gate opener. Everything is great so far.

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A Response from: Bobby Boes

Hello Mr. Richard. Thank you for your kind review. We look forward to servicing your gate!

Travis Gentry Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Technicians: Travis Gentry
Review:

Garage door opener stopped after storm power surge, I used internet search to find garage door service and saw 3 in my area. I chose Precision Door reading their highly rated reviews and seeing they were in the area. The call answered immediately and appt set 2 hours. Travis and Isaiah were courteous, professional, diagnosed the problem and presented options and why it occurred. The repair was quickly finished and they made sure everything worked, remotes, etc. I will keep business cards to give to our community. Thank you!

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A Response from: Bobby Boes

Hello Mrs. Cathy, Thank You for choosing Precision Door Service! We greatly appreciate your business as well as your kind words for our technicians, Travis and Isaiah.

Travis Gentry Service Provided:
Garage Door Repair

Product:
Opener

Technicians: Travis Gentry
Review:

Great, timely, professional service! I called at 8:30 in the morning, and our warehouse overhead door was repaired that afternoon.

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A Response from: Bobby Boes

Hello Mr. Ullrich, Thank You for your kind review! We greatly appreciate your business.

Travis Gentry Service Provided:
Garage Door Opener Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Y'all are the best !! from getting a quote, to doing the install. The Techs did an excellent job on installing my garage doors. Very impressed with the work safe action when working high off ladders.

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A Response from: Bobby Boes

Thank You Danny for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Install Garage Doors

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Excellent customer service and my garage door works better than ever.

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A Response from: Bobby Boes

Thank You Mr. Pryor for your kind review and 5 Star rating! We greatly appreciate your business.

Travis Gentry Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Travis Gentry
Review:

Same day service customer here. Travis did an excellent job for us. Precision OH Door Service has my highest recommendation.

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A Response from: Bobby Boes

Hello Mrs. Brenda, Thank You for your kind review! We greatly appreciate your business. Thank You for choosing Precision Door as well.

Travis Gentry Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Travis Gentry
Review:

Travis was the technician that installed a new garage door opener for our house. He was polite, thorough, and professional. This experience was phenomenal and I would highly recommend this company.

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A Response from: Bobby Boes

Hello Mr. Linder, Thank You for your kind review! We greatly appreciate your business! Thank You for your kind words for our technician Travis as well.

Travis Gentry Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Travis Gentry
Review:

Employees called ahead to let me know of their arrival time was very professional completed the job in an expeditious manner.

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A Response from: Bobby Boes

Hello Mrs. Rosa, Thank You for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Travis Gentry
Review:

Great job by Precision Door. Needed new roll up door for trash room. I was given plenty of options. Price was good and install was totally professional. I am recommending you to all our 20 other condos. Thanks, R/Joe

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A Response from: Bobby Boes

Thank You Mr. Joe for your Amazing review! We greatly appreciate your business as well as recommending Precision Door to others!

Travis Gentry Service Provided:
Install Garage Doors

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Very satisfied. Travis was very professional and polite. He is an asset to your company. We appreciate the same day service and reasonable price. Would highly recommend your company.

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A Response from: Bobby Boes

Hello Mr. Thomas, Thank You for your kind words for Travis. We strive for 100% customer service and are happy to hear that you were pleased! We also Thank You for recommending Precision Door to others as well.

Travis Gentry Service Provided:
Garage Door Opener Install

Product:
Opener

Technicians: Travis Gentry
Review:

Excellent service. Very professional.

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A Response from: Bobby Boes

Thank You for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Awesome company! Ross is very knowledgeable regarding products and professional in every way from the first phone call till the final install and thank you. Installers, Travis, John and Chris were professional, informative And well trained installers. I would not hesitate to call again and employ their services. A great experience and very satisfied customer. An American company with quality products and integrity.

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A Response from: Bobby Boes

Hello Mr. Dave, Thank You for your very kind review regarding Ross, Travis, John and Chris! We greatly appreciate your business as well!

Travis Gentry Service Provided:
Install Garage Doors

Product:
Garage Doors

Technicians: Travis Gentry
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Mobile Area

(251) 301-6000

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Foley/Gulf Shores Area

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(251) 301-6700
Prichard Area

(251) 301-5999

(251) 301-5999
Precision Door Service
Office: (251) 300-2323
3726 Halls Mill Rd.
Mobile, AL 36693