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Travis Gentry
Tech ID#: 20
Reviews: 50
Average: 4.98 stars
Background: 6/22/2017
Drug Test: 9/26/2016

Travis Gentry

Technician
Travis Gentry has received 50 reviews, averaging:

Travis Gentry's Bio:

Travis was raised here in Mobile. He loves spending time with his family, fishing and Alabama football! He also enjoys quality time coaching his 8 year old daughters softball team.
Review:

Garage door opener stopped after storm power surge, I used internet search to find garage door service and saw 3 in my area. I chose Precision Door reading their highly rated reviews and seeing they were in the area. The call answered immediately and appt set 2 hours. Travis and Isaiah were courteous, professional, diagnosed the problem and presented options and why it occurred. The repair was quickly finished and they made sure everything worked, remotes, etc. I will keep business cards to give to our community. Thank you!
Cathy Necci
A Response from: Bobby Boes

Hello Mrs. Cathy, Thank You for choosing Precision Door Service! We greatly appreciate your business as well as your kind words for our technicians, Travis and Isaiah.

Travis Gentry Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

Great, timely, professional service! I called at 8:30 in the morning, and our warehouse overhead door was repaired that afternoon.
Jeff Ullrich-United Johnson Brothers of Alabama, LLC
A Response from: Bobby Boes

Hello Mr. Ullrich, Thank You for your kind review! We greatly appreciate your business.

Travis Gentry Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Technician:
Review:

Y'all are the best !! from getting a quote, to doing the install. The Techs did an excellent job on installing my garage doors. Very impressed with the work safe action when working high off ladders.
Danny .
A Response from: Bobby Boes

Thank You Danny for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Excellent customer service and my garage door works better than ever.
David Pryor
A Response from: Bobby Boes

Thank You Mr. Pryor for your kind review and 5 Star rating! We greatly appreciate your business.

Travis Gentry Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Same day service customer here. Travis did an excellent job for us. Precision OH Door Service has my highest recommendation.
Brenda Carpenter
A Response from: Bobby Boes

Hello Mrs. Brenda, Thank You for your kind review! We greatly appreciate your business. Thank You for choosing Precision Door as well.

Travis Gentry Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Travis was the technician that installed a new garage door opener for our house. He was polite, thorough, and professional. This experience was phenomenal and I would highly recommend this company.
Michael Linder
A Response from: Bobby Boes

Hello Mr. Linder, Thank You for your kind review! We greatly appreciate your business! Thank You for your kind words for our technician Travis as well.

Travis Gentry Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Employees called ahead to let me know of their arrival time was very professional completed the job in an expeditious manner.
Rosa Gordon
A Response from: Bobby Boes

Hello Mrs. Rosa, Thank You for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Great job by Precision Door. Needed new roll up door for trash room. I was given plenty of options. Price was good and install was totally professional. I am recommending you to all our 20 other condos. Thanks, R/Joe
Joe Beaulieu
A Response from: Bobby Boes

Thank You Mr. Joe for your Amazing review! We greatly appreciate your business as well as recommending Precision Door to others!

Travis Gentry Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Very satisfied. Travis was very professional and polite. He is an asset to your company. We appreciate the same day service and reasonable price. Would highly recommend your company.
Thomas Barnard
A Response from: Bobby Boes

Hello Mr. Thomas, Thank You for your kind words for Travis. We strive for 100% customer service and are happy to hear that you were pleased! We also Thank You for recommending Precision Door to others as well.

Travis Gentry Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

Excellent service. Very professional.
Lucy Cope
A Response from: Bobby Boes

Thank You for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Awesome company! Ross is very knowledgeable regarding products and professional in every way from the first phone call till the final install and thank you. Installers, Travis, John and Chris were professional, informative And well trained installers. I would not hesitate to call again and employ their services. A great experience and very satisfied customer. An American company with quality products and integrity.
Dave Kelso
A Response from: Bobby Boes

Hello Mr. Dave, Thank You for your very kind review regarding Ross, Travis, John and Chris! We greatly appreciate your business as well!

Travis Gentry Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

I would like to recommend Precision Door Service. The technician was very professional and did a thorough job. He went over everything he was going to do before hand and reiterated what he did afterwards. This is a very good company and I will use them again in the future .
Clay Mcdaniel
A Response from: Bobby Boes

Thank You Mr. Clay for your kind review! We greatly appreciate your business! We look forward to working with you again the future!

Travis Gentry Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Called 3 companies and these guys came same day and fixed it. The other two tried to sell me a new system and all I needed was a new light socket.
Jack Hann
A Response from: Bobby Boes

Hello Mr. Jack, We are so happy that you chose Precision Door Service for your garage door! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Technician:
Review:

Called 10/11 had appointment 2: pm on time, repaired my remote. Thank you for the great service. Dee
Dee Oglesby
A Response from: Bobby Boes

Thank You for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Technician:
Review:

After dealing with two sub-par garage door companies I called Precision. Travis the technician was there within 2hours,diagnosed the problem and installed new motor and rollers. My door has never been so quiet. If all of your techs are as professional,courteous and knowledgeable as Travis you have a great team.. I will definitely recommend Precision Door!!!!
Paul Willamor
A Response from: Bobby Boes

Hello Mr. Paul, Thank You for your kind review! We greatly appreciate your business! We also Thank You for your kind words for our technician Travis!

Travis Gentry Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

Quick service. Thanks!
Anita and patrick Page
A Response from: Bobby Boes

Thank You Mr. and Mrs. Page for your review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Technician:
Review:

Service was excellent, product is working as needed. I am pleased with Precision Door Mobile and I will recommend them for a Quality Job well Done. Thank You !
Terry Kuehne
A Response from: Bobby Boes

Hello Terry Keuhne, Thank You for your kind review! We greatly appreciate your business! Thank You for recommending Precision Door to others as well!

Travis Gentry Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

The Tech that came out was great, he replaced and repaired everything in less than a hour. I could not ask for more.
Paul Ott
A Response from: Bobby Boes

Hello Mr. Ott, Thank You for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Technician:
Review:

Travis, the technician, was thorough and did a good job installing our new garage door. I have no complaints.
Bill Kelly
A Response from: Bobby Boes

Thank You Mr. Bill for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

June 2nd was the original date of the estimate for my repairs. Two panels had to be ordered which I was told would be in the following week. Three weeks later and the job was able to be completed. I was given a service time from 10:00-noon for the tech to arrive. He called at 9:30a.m. and told me it would be 2:00p.m. before he could get here. 3:30 and still no serviceperson here, so I called and asked if he would still be coming , and he said yes. At 5:45 I got a call from another service person coming over from Florida. He arrived at 6:20p.m. The panels were put on and looking great. He told me I needed new rollers for the door as the bearings were shot. This wasn't in the original estimate, but I went ahead and had him put them on. The door looks wonderful, and runs smoothly and more quietly than before. Thank you Mike for a job well done. My complaint is that I had to call to keep tabs on when the job would be done, and when the date was finally set, it took all day long waiting for someone to get here to do the job. When Mike got here, the job was completed in less than an hour. I'd give Mike 5 stars; company contact and timeliness of repairs a 2 or 3.
Judy Ashton
Travis Gentry Service Provided:
Garage Door Repair
Technician:
Review:

Called on Friday around 7 pm and scheduled an appointment with Travis to be at our house Saturday morning around 9:30. Great repair service and Travis had a great personality. Explained everything that needed to be done then got right to work. Highly recommended.
Steve Wimberly
A Response from: Bobby Boes

Hello Mr. Steve, Thank you for your kind review! We greatly appreciate your business! Thank you for recommending Precision Door to others as well.

Travis Gentry Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Travis Gentry & Emanuel Striveson did a great job. I am very pleased with the new installed garage door. They called prior to arrival, and arrived on time. I do recommend this company to anyone.
DYE
A Response from: Bobby Boes

Hello and Thank you for your Kind review! We greatly appreciate your business! Thank you for recommending Precision Door to others as well.

Travis Gentry Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Had a great experience! I called with some questions about servicing my garage door. The operator was very nice, even though she did not know the specific answers to my questions. I had a call back from a manager and he was quick to answer my questions and send a tech out for a free estimate. The Tech, Travis was awesome! Polite and knowledgeable! After our good/better/best quote (which was so very helpful) we decided on the work and called to schedule Travis to come back to perform the work. He was on time and worked diligently to get the job done. We would definitely recommend Precision to friends and family and wouldn't hesitate to use again based on this great experience. Thank you!!!!
Summer R
A Response from: Bobby Boes

Hello Mrs. Summer and thank you for your review! We greatly appreciate your business! We look foreard to working with you again in the future if the occasion should arise.

Travis Gentry Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

I really cant believe I was invited to complete a survey. I requested a consultation, technician came out and we spent over an hour discussing my need for 2 doors and openers, agreed on pricing, and also agreed that he would perform the work when no one was at our home. The day before the scheduled appointment I received an e-mail confirming the appointment. About an hour before the appointment time I received a voice mail from a different technician, whom I had never met or talked to, informing me that he would be at my home in an hour to do the work. I immediately sent a text message to the technician that I met with informing him of the voice mail and asked him if he would be there as well. He said no, that HIS MANAGER PULLED HIM OFF OF MY JOB AND SENT HIM ON A COMMERCIAL JOB. How nice! I immediately cancelled the order thru your website and proceeded to look alsewhere for a door supplier/installer that actually gives a damned about their customers. You guys really stink. I have been in sales/customer service for 30 years and the way that you handled this is EXACTLY THE WRONG WAY to treat a paying customer. Maybe the $3100 order was simply not enough to be treated in a decent way. It resulted in messing up the schedule for painting, but, and this is the only good part, I ended up with BETTER equipment and a LOWER PRICE. Word of mouth is powerful. I will be certain than I steer anyone needing garage doors away from your pitiful little company. The truth CAN hurt.
Alan Parker
A Response from: Bobby Boes

Thanks for your review Alan. As I stated to you on our phone conversation we are very sorry for the miscommunication. We typically have a designated install crew that will install all of our pre sold garage doors. This absolutely should have been discussed with you prior to booking the install. I am very sorry but each of our installers are just as qualified as the rest. Wish you the best!!

Travis Gentry Service Provided:
Install Garage Doors
Technician:
Review:

Excellent experience from start to finish. Appointment was immediately confirmed. The tech, Travis, arrived on time, accessed the situation, made me aware of my options then proceeded to complete the job in under an hour. Every business should operate as well. Too bad most don't. Definitely recommend and will definitely use again!
Charles M.
A Response from: Bobby Boes

Thank you Mr.Charles for your kind review! We greatly appreciate your business! We also appreciate you recommending Precision Door to others!

Travis Gentry Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Awesome response time and customer service for my rental home in west Mobile. Removed and replaced a broken garage door spring. I would definitely do business with again. Thank you
Marc Porrazza
A Response from: Bobby Boes

Hello Marc Porrazza, Thank you for your Amazing review! We greatly appreciate your business! We look forward to working with you again if ever should need garage door services again.

Travis Gentry Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I am very pleased with the new garage door installed by Travis with Precision. My appointment time was between 2 & 4 p.m. Travis called at 2:19 to let me know he was less than 20 minutes away from my home. He arrived in less than 20 minutes and was very courteous and knowledgeable about the Precision garage doors. I would highly recommend Precision!
Robert Wasden
A Response from: Bobby Boes

Thank you Mr. Wadsen for your kind review! We greatly appreciate your business and taking the time to review Precision Door. We also appreciate you letting us know how well Travis is doing.

Travis Gentry Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Technician:
Review:

Very satisfied with Travis, very professional and thorough! Job well done
Kent Hayden
A Response from: Bobby Boes

Thank you Mr. Hayden for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

It was a pleasure doing business with a 100% professional company. The tech did a great job and did so in a very short period of time. I highly recommend this company to anyone needing a repair to their garage door.
John Cox
A Response from: Bobby Boes

Thank you Mr. Cox for your Wonderful review! We greatly appreciate you taking the time to review Precision Door!

Travis Gentry Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

I called today scheduled a time, he was going to be late so he called...Made the reschedule time early. Travis was informative, helpful, dressed professional and made me feel like he cared about putting a door on my house. EXCELLENT
Michael Davies
A Response from: Bobby Boes

Thank you Mr. Davies for your Wonderful review! We greatly appreciate your business!

Travis Gentry Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
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