Review:

Technician showed up this morning to perform the services that we ordered did not have the equipment to do the job had to leave the job would not given us a return date of when he would have the equipment to fix the problem

Due to the junction boxes for power being higher then expected it made it unsafe to reach with a ladder. Upon speaking with the customer he understood and was satisfied. Issue was reviewed with Emanual to call the office and move job to hold so that reviews like this could be alleviated. He was instructed by the office to close the job out but was later reviewed with the office that this was not protocol and will not happen again in the future. The fire chief did understand it was not safe to get to the junction box with a ladder and had no problem rescheduling.

Review:

Hello, Had one of your Technicians come out to Tell me I needed a whole new opener with a cost of $500+, had someone come out 10/24/17 & they fixed it for $80 by adjusting the limits!!! So I had to pay your Company $50 to tell me to spend $500+!!! Sad, SMH!!!! Thank You Tammy Moses

Review:

Your man was 3 Hours Late. Then he said, he could not get parts to repair my door. So he tried to sell me a new door." I didn't fall off the turnip truck yesterday " !!!

We apologize for being late to the appointment. We alot a 2 hour window for arrival and if we are not on site within 4 hours we waive the service free as we understand the inconvenience. After reviewing the project with the technician he pointed out the door was very worn and to take care of all the potential safety risks a complete replacement would be the best long term solution. Please feel free to reach out to the office and speak with a manager to resolve.