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The guys that came out to do the service call were very professional ,They were confident that they could do the job. The guys did their inspection of the job and gave me an estimated price ( when I called in as well as upon the visit I told them that it was too replace the wood package on the door).the guys gave me a quote on the price, I asked if he was sure that they looked at the complete job and everything else was fine (I was told and I quote "Sir I do this everyday We have checked everything") I agreed to have the job done. The next day when the service tech came out to complete the work ( I took It upon on myself to remove the Vinyl siding around the door opening to ensure that it did not need to be replaced). The service Tech asked if they looked at the job because they did not quote me a price for enough wood. I told him that I removed the siding that morning to see for myself If the 2 X 4 YP did not need to be replaced an they needed to be replaced. he said that he was sorry that I was not told about having to replace the 2 X 4 X 8 YP , but he would get me a price. As a customer I don't like being told the day of service about an additional price when I already in too the job.Other then that small problem everything else was Great. (I did not see Senior discount on invoice)

- Dwight Cunningham

Thank you very much for the feedback Mr. Cunningham. We are always looking for ways to improve our customer service experience and this detailed response will help insure a more efficient encounter for future customer needs. Your concern will be addressed and if you have any questions please contact us. We look forward to doing business with you in the future!

The technician and his assistant showed up right on time and got to work directly. They had all the materials they needed and tools required on the truck. As they worked they noticed some unique circumstances and adjusted the installation accordingly. They both were willing and able to answer any and all questions we had. All in all an A+ job.

- John Gerheim

Glad to hear it Mr. Gerheim! Jacob does an excellent job here at Precision and we will make sure he knows you were very pleased with his work. Dont hesitate to call us in the future for all your garage door needs!

Scott was on time and did a great job!

- Joe Hopkins

Thank you for taking the time to give us a review Mr Hopkins! We will let Scott know you were very pleased with his work. We look forward to working with you for all of your garage door needs!

Great job by tech. Courteous,friendly, and did quality work. Installed and programmed all devices even programmed my truck to open door. If I had a business I would want my employees to be like him . He was very competent and helpful in making sure every thing was working properly and explaining maintenance of equipment.

- William O'Rourke

We will make sure Austin hears about how pleased you were with his service! Thank you for making time for this review Mr O'Rourke! We will continue to get better and look forward to helping you in the future!

Very friendly and competent. Arrived as promised. I would recommend them to anyone that needed this type work

- Leonard Bates

We appreciate you taking the time to praise Joseph. He does excellent work for us. Thank you for choosing Precision and we hope to continue to help you with your future garage door needs!

On the service side (both from my first call in and the technician that came onsite), I give Precision 5 stars! All three employees I dealt with were very professional, super quick to help and dedicated to total customer satisfaction. Very impressed! So why 4 stars? While the service pricing was reasonable, especially for the level of service, I also purchased a new piece of equipment that was unrelated. They charged me more than double the amount I would have paid for it anywhere else. ($125 vs $55). That is a little annoying but I had already agreed to the overall estimate before I realized that price discrepancy. The moral of the story is great company to do service level business with but maybe check the price of new equipment before agreeing to anything.

- G. Warren

Thank you for the feedback on this. We had a manager reach out to ensure this situation was not only resolved but didn't happen again. There were two different lm828 gateways in the Service Titan price book. One was 75.00 and the other was 125.00. Technician was unaware he had selected the wrong model. We have since taken care of the issue in the price book and immediately requested a refund to our billing department. Management reached out to involve you in a solution. We were happy to hear the steps we took to resolve the issue were in line with your expectations of how business should be done. We look forward to working for you in the future and look forward to keeping you in the Precision family.

Technician Tommy Mitchell was very professional and very thorough. He gave full details of my garage door situation.

- Vanessa Washington

We thank you for taking the time to praise Tommy, Ms Washington. He does a wonderful job at maintaining excellent customer service for us here at Precision. We look forward to continuing this relationship and working with you on all of your garage door needs!

Thiss is the 2nd time I have used your company and both times have been delightful experiences. Your staff has been professional and prompt and courteous each time.

- Stephen Hickman

Thank you Mr Hickman! Tommy is an excellent example of the standard we try to set. We are always hoping to better the experience for the customer and hope that you will continue to use Precision every time you have a garage door need. Looking forward to working with you in the future!

Your office provided excellent updates on when to expect service and the two technitions were very professional and did a great job of installing my garage door!

- Joe Hopkins

Garage door repair- This is the only company that I have used since moving into my home 6 years ago. I will only use yiu because of the great service I always get and the warranty and availability

- Tismarh Lovett

We love to come across reviews like this! Here at Precision we are constantly working to get better at what we do. Dylon was your most recent tech and we will be sure to let him know he did a wonderful job at maintaining our high standard of customer service. We look forward to working with you again!

Mathew was both very professional and knowledgeable. We found him to be respectful, polite, and he communicated very well. He is an asset to your company!

- Ralph Cieslinski

Tommy was an excellent tech. After he did an assessment on the door, he showed and explained the parts that were broken, needs for updating certain parts (spring, operating motor, rollers, etc.) to meet current standards. He provided me with the minimum repair and cost to get the door working, and a cost for repairs and the upgrade package if I wanted to consider an upgrade. He explained the benefits of the upgrade package (safety, surge protection for the operating motor, etc.). The upgrade also provided an outside keypad for opening the door, heavier spring, nylon rollers, etc.) Tommy provided a good training period to explain the difference and improvements in controls, how to change the digital code, etc. After a decision was made and contract signed, he was very efficient in the installation of new equipment. I was most pleased with Tom's professional work and presentation. He did the repairs and upgrade in less than three hours. I highly recommend Tommy and Precision for garage door repairs and installation.

- James Bullock

Matt was a very nice and intelligent young man. He quickly diagnosed and fixed my problem. He also gave me preventive measures to take. I highly recommend Matt and Precision Door Service. They made sure I would have a Merry Christmas!

- Terre Alford

Outstanding tech. Will recommend every chance I get. Same day service was another good thing this company does. Spring was broke and he showed me why I needed a door overhaul.

- Harold Rester

I had Precision Door Service come out. The technician was very knowledgeable and helpful. I decided to put in new door and motor and they set it up for the next day. It was done quickly and professionally and I'm very happy. Thank you Precision Door Service.

- Sherry Barlow

" A " Number One Service...

- Ricky O'Kelley

My garage door main spring broke after 27 years. Called my son to see if he new who I could call. He said to call Precision because they had done good work on his neighbors garage door and for several other people in his neighborhood. I called Precision and had an appointment set up for just 2 hours from the time I called. Within 30 minutes the technician called back and said he was within 10 minutes from my house, would it be OK if he came by early. I said yes, and an hour later my garage door was running like new!!! I do recommend Precision and will call them if I need anything else for my garage door.

- Victor J. Landry

Thank you Mr. Landry for your five star review! We really appreciate your kind words about out company! Our technicians works very hard to provide the best service possible to our customers. We appreciate your business and review, welcome to the Precision family!

Prompt, polite and well explained service. Pros and cons made very clear. Couldn't ask for better service. definitely five stars!

- Ruth Macnamara

Thank you Ruth for your Five star review!! We take pride in knowing our technicians are thorough with their work and our products! We appreciate your business and review!!

The technician was on time, very knowledgeable and professional. All service organizations could benefit from emulating this company’s customer care. They deserve more than a five star rating.

- Richard Pennington

Thank Mr. Pennington for your review! We appreciate you taking the time to write this amazing review! All of our staff works so hard to ensure our customers are taken care of! We appreciate your business and are thankful for your kind words! Please do not hesitate to call us if you have any questions or concerns. Welcome to the Precision family!

I had a new garage door put in on Tuesday, Oct 1st, 2019 by Precision Door Service. The technicians, Mr. Chris Brown and another young man, were very courteous, professional, and knowledgable in replacing my door. They are very hard-working young men and they did a wonderful job. I would recommend them and Precision to anyone who wants a job done quickly and professionally.

- Shirley Nelson

Thank you so much Shirley for your kind review. We appreciate your business and your recommendations! Welcome to the Precision family!

Chris and his team did amazing work. They arrived promptly at 2 and were very professional and courteous. The original problem was a broken spring, but they ended up fixing the rollers since those were about to break as well. He walked me through all of the available options and the repair process. He even fixed the motor mount for no additional charge. I would highly recommend this company to my friends and family.

- Jennifer York

Thank you Jennifer for your awesome review! Our technicians truly care about our customers! We are so happy they fixed other parts on your door before those parts became a problem! Should you need any other work done on your garage door please do not hesitate to give us a call! We appreciate your business and your recommendations!

The guy came early. My appointment was between 2--4. He got here a little after 1. Garage door repair -- works like brand new. He did a fine job. I like the smaller remote control for the door. He explained about it being guaranteed for 5 years.

- Patricia Piette

John and Joe did a fantastic job. They were courteous and professional. I would highly recommend Precision Garage Door Service to anyone. Our old garage door motor/opener collapsed from the ceiling today. I called Precision and they sent John and Joe out right away. They had everything replaced and working again in less than 2 hours.

- Bill Messick

Received a very quick response. Austin the technician was very professional and did an excellent job. I recommend Precision Door Service for your garage door problems.

- Joseph

Daniel Weaver replaced the springs, rollers and did an awesome job.

- Johnny Locklar

Precision Doors installed the system approximately 5 years ago. I was so umpressed with how quick and efficient they were. The system has worked perfectly but recently malfunctioned. I would not think of calling anyone other than Precision. Rhe tech called to tell me he would be a few minutes late. He immediately diagnosed the problem then fixed it. I was well pleased with the service. Very good company with well trained employees.

- Josephine Gilbert

Highly recommend Precision got your garage service . They are professional and will send a pic of the techs that will be coming to your home and they have a big sign on their van that I was pleased to see. Their work is always on point and the tell u the problem and fix it and don’t try to sell u anything else.

- Jerrilyn Boykin

I was very impressed with the professional attitude and quick response from the company. It took less than 15 minutes to correct the situation and the technician even showed us some steps to take so that the door will operate more efficiently. We will call Precision if we need any more assistance. And rest assured, their prices are reasonable.

- Ed Shelton

Sent email from website and got a quick reply! Saw that Precision was local so decided to get a quote from them. Appointment was set up and technician (after safety training) met me on time at my customers location. Emanuel was very professional and competent.

- Wes Williams

I applaud the kindness incorporated into the professionalism of the agents who have serviced our garage door, not only on the last visit, but also previously.

- Jean McIver