Great service; springs replaced in less that 2hours!

- Nancy Stanford

We are happy to hear from you Ms Stanford! We will make sure Jacob hears about the review and we hope to continue to go above and beyond for all of your future garage door needs.

Very friendly and competent. Arrived as promised. I would recommend them to anyone that needed this type work

- Leonard Bates

We appreciate you taking the time to praise Joseph. He does excellent work for us. Thank you for choosing Precision and we hope to continue to help you with your future garage door needs!

On the service side (both from my first call in and the technician that came onsite), I give Precision 5 stars! All three employees I dealt with were very professional, super quick to help and dedicated to total customer satisfaction. Very impressed! So why 4 stars? While the service pricing was reasonable, especially for the level of service, I also purchased a new piece of equipment that was unrelated. They charged me more than double the amount I would have paid for it anywhere else. ($125 vs $55). That is a little annoying but I had already agreed to the overall estimate before I realized that price discrepancy. The moral of the story is great company to do service level business with but maybe check the price of new equipment before agreeing to anything.

- G. Warren

Thank you for the feedback on this. We had a manager reach out to ensure this situation was not only resolved but didn't happen again. There were two different lm828 gateways in the Service Titan price book. One was 75.00 and the other was 125.00. Technician was unaware he had selected the wrong model. We have since taken care of the issue in the price book and immediately requested a refund to our billing department. Management reached out to involve you in a solution. We were happy to hear the steps we took to resolve the issue were in line with your expectations of how business should be done. We look forward to working for you in the future and look forward to keeping you in the Precision family.

Technician Tommy Mitchell was very professional and very thorough. He gave full details of my garage door situation.

- Vanessa Washington

We thank you for taking the time to praise Tommy, Ms Washington. He does a wonderful job at maintaining excellent customer service for us here at Precision. We look forward to continuing this relationship and working with you on all of your garage door needs!

Thiss is the 2nd time I have used your company and both times have been delightful experiences. Your staff has been professional and prompt and courteous each time.

- Stephen Hickman

Thank you Mr Hickman! Tommy is an excellent example of the standard we try to set. We are always hoping to better the experience for the customer and hope that you will continue to use Precision every time you have a garage door need. Looking forward to working with you in the future!

Liked testimonials and rating. Fantastic customer service, the repair person was an exceptional professional

- Joanne Joroan

Thank you Ms. Joanne. We will be sure to let Tommy know he did a great job. Please continue to call us for your garage door needs and dont hesitate with any questions you may have in the future!

Your office provided excellent updates on when to expect service and the two technitions were very professional and did a great job of installing my garage door!

- Joe Hopkins

Garage door repair- This is the only company that I have used since moving into my home 6 years ago. I will only use yiu because of the great service I always get and the warranty and availability

- Tismarh Lovett

We love to come across reviews like this! Here at Precision we are constantly working to get better at what we do. Dylon was your most recent tech and we will be sure to let him know he did a wonderful job at maintaining our high standard of customer service. We look forward to working with you again!

He arrived on time, presented me with 3 options, and had it fixed in less than an hour. I was so thrilled!

- Katie Azevedo

Glad to hear it Ms Azevedo! Isaiah does great work for us here at Precision and we will be glad to let him know he got another 5 star review. If you ever need anything dont hesitate to call us!

Excellent customer service. Very professional.

- Tim Webb

Thank you for the feedback Mr Webb! Jacob has done a wonderful job for us here at Precision and we will make sure he knows you gave him 5 stars. We hope you will continue to use Precision for all of your garage door needs!

Great service provided.

- Andrew Hart

Thank you Mr Hart. We will be sure to let Michael know you were very pleased with his service and we look forward to being there whenever you have questions or concerns in the future!

I found out about 8:00 Friday night that the spring on the garage door had broken and the door would not raise. I called after 7:00 am on Saturday and a tech was at the house and had the door fixed by 10:00 am.WOW!!! I have used Precision Door before to perform service at my previous home, and this is the same performance I have come to expect from them. This company knows how to treat their customers right.

- Clayton Egner

Mathew was both very professional and knowledgeable. We found him to be respectful, polite, and he communicated very well. He is an asset to your company!

- Ralph Cieslinski

Tommy was an excellent tech. After he did an assessment on the door, he showed and explained the parts that were broken, needs for updating certain parts (spring, operating motor, rollers, etc.) to meet current standards. He provided me with the minimum repair and cost to get the door working, and a cost for repairs and the upgrade package if I wanted to consider an upgrade. He explained the benefits of the upgrade package (safety, surge protection for the operating motor, etc.). The upgrade also provided an outside keypad for opening the door, heavier spring, nylon rollers, etc.) Tommy provided a good training period to explain the difference and improvements in controls, how to change the digital code, etc. After a decision was made and contract signed, he was very efficient in the installation of new equipment. I was most pleased with Tom's professional work and presentation. He did the repairs and upgrade in less than three hours. I highly recommend Tommy and Precision for garage door repairs and installation.

- James Bullock

Extremely prompt within three hours of the same day that I called professional service knowledgeable technician reasonable price could not be happier!

- Jill Gaskins

Matt was a very nice and intelligent young man. He quickly diagnosed and fixed my problem. He also gave me preventive measures to take. I highly recommend Matt and Precision Door Service. They made sure I would have a Merry Christmas!

- Terre Alford

Dear Bobby, My husband and I first learned of your company, Precision Door Service, from a great neighbor, 2 doors west of our house. She gave me the name and phone no. of the business, so I called right away since we had a very troublesome problem ( not being able to open our garage door!). Having health problems at an elderly age with lots of appointments made everything suddenly seem like a disaster and it was! The magic technician, Dylan, came very quickly to our aid. He analyzed everything very quickly and told us we did not need a new door, but a new motor and controls, and some modifications to the way the door tracks hung from the ceiling. It had been a mess, all angled and scary looking. By the time Dylan finished everything, it all looked brand new. He answered all our questions and made sure we got what we needed. He was so very fair and honest and to tell you the truth, my husband and I just absolutely loved him.!!! He took care of us. I understand that he did the work on our neighbors garage door ( to the east of us, and put in a hurricane door!) So if anyone asks us, we will tell the truth. You all are just a great company and my spirits were lifted greatly last Friday when you guys took care of Jack Cameron and me (Pat Cameron).. Thanks so much, Mrs. Pat Cameron

- John Cameron

Outstanding tech. Will recommend every chance I get. Same day service was another good thing this company does. Spring was broke and he showed me why I needed a door overhaul.

- Harold Rester

I had Precision Door Service come out. The technician was very knowledgeable and helpful. I decided to put in new door and motor and they set it up for the next day. It was done quickly and professionally and I'm very happy. Thank you Precision Door Service.

- Sherry Barlow

Bobby Boes did an awesome job and a asset to the Precision Door Service team and I will recommend him to my friends and neighbors,

- Craig Rhodes

" A " Number One Service...

- Ricky O'Kelley

I had Precision remove and reinstall a door into a detached garage in Huntsville. I was visiting my mother in Fairhope and she had a problem with her door. Since I had a used Precision before, they were the first people I called. They came the same day at the appointment time, diagnosed the problem and did the necessary repair. The installers were friendly and professional and did the work in less than an hour.

- Jim Dunn

Always excellent fast service with good pricing. Repairs and replacements on our multiple properties.

- Kinsaul Properties

Outstanding experience from start to finish. Dylon was fantastic. True professional with a phenomenal personality. Couldn’t be more pleased. Y’all got a customer for life. Keep up the good work. Thanks again. ?????

- Walt Loyle

Thank you so much Mr. Loyle for your five star review!! We appreciate your business and kind words about Dylan and our company! Welcome to the Precision Door family!

My garage door main spring broke after 27 years. Called my son to see if he new who I could call. He said to call Precision because they had done good work on his neighbors garage door and for several other people in his neighborhood. I called Precision and had an appointment set up for just 2 hours from the time I called. Within 30 minutes the technician called back and said he was within 10 minutes from my house, would it be OK if he came by early. I said yes, and an hour later my garage door was running like new!!! I do recommend Precision and will call them if I need anything else for my garage door.

- Victor J. Landry

Thank you Mr. Landry for your five star review! We really appreciate your kind words about out company! Our technicians works very hard to provide the best service possible to our customers. We appreciate your business and review, welcome to the Precision family!

Prompt, polite and well explained service. Pros and cons made very clear. Couldn't ask for better service. definitely five stars!

- Ruth Macnamara

Thank you Ruth for your Five star review!! We take pride in knowing our technicians are thorough with their work and our products! We appreciate your business and review!!

Austin was great! He was very professional and did work quickly.

- Karen Barrow

Thank your Mrs. Barrow for your five star review. We really appreciate your time, kind words and business! Please do not hesitate to call if you need anything in the future!

The technician was on time, very knowledgeable and professional. All service organizations could benefit from emulating this company’s customer care. They deserve more than a five star rating.

- Richard Pennington

Thank Mr. Pennington for your review! We appreciate you taking the time to write this amazing review! All of our staff works so hard to ensure our customers are taken care of! We appreciate your business and are thankful for your kind words! Please do not hesitate to call us if you have any questions or concerns. Welcome to the Precision family!

So glad I found this company, fromtheir website.

- Linda Allen

Thank you Linda for this kind review! We appreciate your business! Welcome to the Precision family!

Technician was on time and efficient.

- Marsha Griffin

Thank you Marsha for your five star review! We take pride in our technicians being on time and efficient! Please do not hesitate to call if you need anything else, we appreciate your business!