Good job would like follow up on damage metal on door

- Clifford Shields

Saturday, I had an emergency with my garage door. As I opened it, I noticed a wire which fortunately did disappear as the door completely opened. However, when I exited the car and checked the location of the wire,it appeared to be the end of the pulley track wire closest to the door. It was dangling loose beside the door. As I tried to straighten and guide it along the pulley track, a pulley with a very old worn cord came off in my hand. I knew I was in trouble and remembered that I had a recent Precision coupon in my kitchen desk drawer. When I called the 826 number, a very polite and helpful lady answered and rang the Mobile number. To my relief, there was an open window on the schedule from 200:400 that afternoon. Around 3:00, a very pleasant service representative arrived and was able to install a brand new pulley and track system which was much superior to the old system which was not that nice when it was originally installed in my new house in 1992. He discovered that the problem was a broken, dangling metal rod that had cracked and was hanging by a thread at the end of the track. Options for updating the system and door were explained to me with pictures on his i-tablet. This was a great communication tool,very personalized for the present and future needs of the customer. I did elect for a completely new system and hope to gradually eventually replace my door with a better, safer one. He was concerned about the length of life and function of the motor mechanism itself. In case, it should cease to function when the car is in or out of the garage, particularly at a very inconvenient times, he demonstrated how easy it would now be to manually open and close the door until I could replace it with one of Precision's more wind resistant bar loaded ones. I felt that Precision Door and Garage Overhead certainly deserves a five star rating based on courtesy, availability, competence, explanation of options, patience to make sure that the garage door could be opened in an emergency situation, and follow-up with helpful emails. Kudos on your professionalism!

- Marion McKnight

First an foremost we appreciate you taking the time to write us a review. Tommy works hard for us here at Precision. We are always looking for ways to better the customer experience. Thank you for the feedback and if you ever have any questions please don't hesitate to call!

I had used precision garage door service three years earlier with excellent results.this time I called In the morning and was immediately assigned an appointment between 2 PM and 4 PM that same day. Michael piper called me at 1:30 to confirm he was on his way. Michael and Andrew were prompt courteous professional and efficient. They thoroughly explained the operation and issues In the morning and was immediately assigned an appointment between 2 PM and 4 PM that same day. Michael and Andrew were prompt courteous professional and efficient. They thoroughly explained the operation and issuesInvolved with the door. They had a part to fix my problem on the truck. I really could not ask for anything more from your company. Even the truck was clean, right down to the tires. Very professional.

- Marcus Flint

First an foremost we appreciate you taking the time to write us a review. Michael and Andrew do a wonderful job for us and we will be sure to let them know how much you appreciated their service. We strive to be better and with informative feedback like this review we are able to better understand customer needs for future purposes. Please don't hesitate to call if you ever have questions, comments, or concerns!

I found this exceptional service company on the internet and what a blessing they are. From the first contact on the phone to the great service provided by Tommy Mitchell, I couldn’t be more pleased. My husband and I are so happy with our new garage door opener and knowing we have a reliable company to call when service is needed.

- Connie Bonner

Thank you Mrs. Bonner for taking the time to share your feedback. Tommy does an excellent job for us here at Precision and we will let him know how pleased you were with his service. Please don't hesitate to call us in the future if you ever need anything!

The guys showed up on time and were very professional. Explained everything to me and did a great job.

- Vicki Baker

Thank you very much for the review Vicki! Michael works very hard for us here at Precision and feedback is the best way to continue excellent customer service. Please don't hesitate to let us know of any questions or issues you may run into in the future.

I could not ask for better service, the tech (Travis) took one look, had it diagnosed and had it done in a matter of minutes. He also notice the switch had worn down and asked me if he could replace it before I had a chance to ask him. (My wife has asked me for years to do that.) I am the owner of a company myself, and I would use Travis as an example on how to conduct business. He was very knowledgeable, has a great attitude, pleasant to talk to and was very professional.

- Johnny Massey

We appreciate the feedback Mr. Massey! Travis has done a fantastic job for us here at Precision and we will be sure to let him know you were very pleased with his professionalism. Thanks again for the review and we look forward to working with you in the future!

Michael Piper installed a new back-up battery for my door opener. He was prompt, courteous and very professional.

- Julie Bellcase

Thank you Ms. Bellcase! We will be sure to let Michael know how proud we are of his work. Please continue to give feedback and if you ever need anything in the future Precision is just a phone call away!

Very pleased with installer and getting it taken care so quickly.

- Harry Berger

Thank you Mr. Berger for the review. We will be sure to let Michael know you were very pleased with his work! We are only getting better here at Precision and look forward to working with you in the future should you have any questions, comments, or concerns.

Competent company with quick response time.

- Ben Williford

We appreciate the feedback Mr. Williford. Emanuel does a wonderful job for us here at Precision and we look forward to working with you in the future for all your garage door needs!

Technician showed up this morning to perform the services that we ordered did not have the equipment to do the job had to leave the job would not given us a return date of when he would have the equipment to fix the problem

- Stapleton Volunteer Fire Department

Due to the junction boxes for power being higher then expected it made it unsafe to reach with a ladder. Upon speaking with the customer he understood and was satisfied. Issue was reviewed with Emanual to call the office and move job to hold so that reviews like this could be alleviated. He was instructed by the office to close the job out but was later reviewed with the office that this was not protocol and will not happen again in the future. The fire chief did understand it was not safe to get to the junction box with a ladder and had no problem rescheduling.

Everyone at precision was fantastic. Positive, polite, motivated people who will help you every step of the way. As a Contractor I could not be happier with them and will use them exclusively from now on.

- Emmett Jones

We appreciate your response Mr Jones! Shawn does excellent work for us here at Precision. We will let him know you were pleased with his service and if you ever have any garage door needs please don't hesitate to call us!

I have used them before.

- Patricia Sherman

Thank you for taking the time to give us a review Ms Sherman. Joseph does excellent work for us. Precision looks forward to solving all your garage door needs in the future and please don't hesitate to let us know what it would take to earn 5 stars!

Very responsive. Very professional.

- Ed Schrader

Thank you for taking the time to rate your experience Mr Schrader! Precision is very proud of Shaun and the work he performs. Please continue with the feedback and if you ever need anything we are just a phone call away!

Jacob and Joseph were excellent. I highly recommend them.

- Karen Adams

Thank you Ms. Adams! We will be sure to let Jacob and Joseph know how pleased you were with their work, Be sure to keep Precision in mind if you ever have questions or needs for your garage door in the future!

Shawn came on time after calling and adjusted my new door closing...good job, but don't know why it had to be adjusted again after one month?

- Joe Hopkins

Thank you for taking the time to send us feedback on your experience, Mr Hopkins. Nothing to be alarmed over but feel free to give us a call should it happen again. We want to keep everyone educated on subtle changes they may encounter with their garage door and would love to go over any questions you have.

My appointment was for 12:00 but Austin called and come early. He was very nice and explained what needed to be repaired. Service was fast and he had all the parts for the repair on hand. I saw their trucks around town, which I called and they didn't disappoint. If you need garage door repair/replacement, give them a call.

- Scott Chaltain

Thank you for the feedback Mr Scott! We are proud of Austin and the work he does for us here at Precision. We look forward to working hard for you in the future so please don't hesitate to call!

Shaun Byrd was in time, knowledgeable, and helped out a ton. Would use them again.

- Will Stahl

Thank you for the review Mr. Stahl. Shaun does a great job for us here at Precision! We look forward to working with you on future garage door needs!

Prompt, efficient and friendly service. Professional and knowledgeable technician. Garage door inspection and maintenance service provided on this visit; no repair necessary. Highly recommended with confidence.

- Brian C Wenzel

Thank you for the feedback Mr Wenzel! Austin does excellent work for us here at Precision and we will make sure he knows you were pleased with his service. Please don't hesitate to call if you have any garage door needs in the future!

We were very satisfied with the installation of our garage door. The technicians were hard working and knowledgeable. They arrived as scheduled and worked about 11 hours until the job was finished without a break. They were very helpful in answering questions.

- Thomas Miller

We appreciate you taking the time to fill out a review Mr Miller. Our technicians take pride in their work and will be pleased to know its paying off. Be sure to keep Precision in mind for future garage door needs!

Precision Door was a great company to work with. They were able to send a technician out within hours of my call. The technician, Jacob, was great. He was polite and thorough in explaining my options. He completed the installation of the new garage door opener in a timely fashion. He programmed my car and was thorough in the explanation of the features of the unit. I would highly recommend this company and this technician.

- Linda Wittendorfer

Thank you for the feedback Ms. Wittendorfer! Jacob works really hard for us here at Precision. We will let him know you were very pleased with his service and make sure you give us a call for all your future garage door needs!

The guys that came out to do the service call were very professional ,They were confident that they could do the job. The guys did their inspection of the job and gave me an estimated price ( when I called in as well as upon the visit I told them that it was too replace the wood package on the door).the guys gave me a quote on the price, I asked if he was sure that they looked at the complete job and everything else was fine (I was told and I quote "Sir I do this everyday We have checked everything") I agreed to have the job done. The next day when the service tech came out to complete the work ( I took It upon on myself to remove the Vinyl siding around the door opening to ensure that it did not need to be replaced). The service Tech asked if they looked at the job because they did not quote me a price for enough wood. I told him that I removed the siding that morning to see for myself If the 2 X 4 YP did not need to be replaced an they needed to be replaced. he said that he was sorry that I was not told about having to replace the 2 X 4 X 8 YP , but he would get me a price. As a customer I don't like being told the day of service about an additional price when I already in too the job.Other then that small problem everything else was Great. (I did not see Senior discount on invoice)

- Dwight Cunningham

Thank you very much for the feedback Mr. Cunningham. We are always looking for ways to improve our customer service experience and this detailed response will help insure a more efficient encounter for future customer needs. Your concern will be addressed and if you have any questions please contact us. We look forward to doing business with you in the future!

The technician and his assistant showed up right on time and got to work directly. They had all the materials they needed and tools required on the truck. As they worked they noticed some unique circumstances and adjusted the installation accordingly. They both were willing and able to answer any and all questions we had. All in all an A+ job.

- John Gerheim

Glad to hear it Mr. Gerheim! Jacob does an excellent job here at Precision and we will make sure he knows you were very pleased with his work. Dont hesitate to call us in the future for all your garage door needs!

Tommy was very professional and explained every detail to me .He was very courteous and used perfect English .Percision was highly recommended to me and I will recommend your company to others .

- Edna Foster

Thank you Ms. Foster! Tommy does a wonderful job for us here at Precision and we will be sure to let him know you were very pleased with his service. Please keep us in mind for future garage door needs and dont hesitate to call us with any questions or comments you have!

Your technician was prompt, efficient, courteous and professional. He arrived on time, explained service options in a clear and concise manner, and performed the repair in less than an hour. I am very pleased with your service and would not hesitate to recommend you highly.

- Larry Klaas

Thank you very much Mr Klaas. Jonathan does excellent work for us here at Precision and we will be sure he knows you were very pleased with his work. Please don't hesitate to call with any questions or concerns you have with any future garage door needs!

Very Professional and organized .I appreciate text from tech and on time schedule

- Ellen Wallace

Thank you for the review Ms. Wallace! We are always happy to hear feedback from customers and we will be sure to let Shaun know you were very pleased with his professionalism. We are looking forward to helping you with all of you future garage door needs so dont hesitate to give us a call.

Your representative was prompt, friendly, and thorough. Thank you for a good experience.

- Charles Langham

We appreciate the time you took to fill out a review Mr Langham. Tommy does a great job for us here at Precision and we are happy to know you were pleased with his service. We are looking forward to working with you in the future for all of your garage door needs.

Scott was on time and did a great job!

- Joe Hopkins

Thank you for taking the time to give us a review Mr Hopkins! We will let Scott know you were very pleased with his work. We look forward to working with you for all of your garage door needs!

Isaiah just left our home. What a wonderful experience. I am a builder out of Minnesota and Wisconsin this company and technicians are first rate. If you have a garage door problem, I highly recommend Precision Door Services. Great company

- Gary Gibbish

Thank you for the review Mr Gibbish. We are proud of the work Isaiah does for us here at Precision. As we continue to get better we are glad to have customers like you that take the time to make sure we are recognized. Looking forward to working with you for all of your future garage door needs!

We had an old,poorly maintained garage door and opener which basically quit working. We called Precision at about 2:30 pm and there was a tech. here at 5:00 pm. The problem was quickly assessed and a variety of solutions offered. We chose to replace the door and the day after the service call the door was replaced. The door was much heavier than the old one so the opener would not lift it, we decided to replace that also. Great service, great people, great job!

- Robert Struchtemeyer

Thank you for the feedback Mr Struchtemeyer. Joseph works really hard to maintain a high standard of customer service so we will make sure he hears about your review. Please continue to call us for all of your garage door needs!

Great job by tech. Courteous,friendly, and did quality work. Installed and programmed all devices even programmed my truck to open door. If I had a business I would want my employees to be like him . He was very competent and helpful in making sure every thing was working properly and explaining maintenance of equipment.

- William O'Rourke

We will make sure Austin hears about how pleased you were with his service! Thank you for making time for this review Mr O'Rourke! We will continue to get better and look forward to helping you in the future!