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about Precision Garage Door
Precision Garage Door of Mobilehas received 1823 reviews, averaging 4.92 Stars:
Theodore, AL
Mr. Hurd, We apologize for the misinformation you were given that led you to your decision to purchase our operator with fewer features. This was the first time your tech was sent out to install a customer-provided operator, and he misunderstood how to properly quote. The tech is now aware of how to handle and properly quote. We greatly appreciate your feedback and have used it as an opportunity to correct and refresh this understanding with our entire team.
Product:
Technician Associates: Herschell Antone
Spanish Fort, AL
IAM EXTREMELY PLEASED WITH MY GARAGE DOORS. ADDITIONAL ASSISTANCE WAS PROVIDED PROFESSIONALY, COURTEOUSLY. tHE EMPLOYEE WHO CAME TO MY HOME APRIL 22 WAS POLITE AND KNOWLEDGEABLE .. A PLEASURE TO HAVE HIM ASSIST ME. kUDOS ON A FINE EMPLOYEE! MARY GREEN
- Mary Green
Satsuma, AL
Precision Door came in and did a phenomenal job of quickly, efficiently, and cost effectively repairing our garage door. I wasn’t at home, but my wife raved about the repairman and about how kind he was. While I’m not looking for future garage door break-downs, I’ll GLADLY use this company again.
- Nathan Collier
Mobile, AL
Very professional and very polite.
- Grady Edmondson
Saraland, AL
Outstanding service. I would recommend the service technician to anyone. Very professional. Great service. Christopher Brown was my technician.
- Billy Holloway
Daphne, AL
We really appreciate their fast response to our call for service.The repairs to our garage door was completed faster than we expected. Very, very helpful. We will recommend them to anyone Thanks guys! Jim B.
- James Burkholder
Orange Beach, AL
Great service and after tune-up, garage door is working perfectly. Thanks for taking care to keep our garage door operating as expected.
- Richie Spatz
Mobile, AL
Tony and Matt were extremely kind and professional.
- Chelsea Gould
Dauphin Island, AL
Great salesman, very knowledgeable
- Tim Belill
Foley, AL
Technician was friendly, knowledgeable, and efficient.
- Milton Powell
Daphne, AL
Herschell was awesome repairing our broken springs and wore out rollers!! Highly recommended to do business with. If more problems occur, will not hesitate to call Precision Door!!!
- Brian Koehler
Product:
Technician Associates: Herschell Antone
Semmes, AL
Herschell was awesome! He explained everything he would be doing. After his inspection he throughly explained the results. He was very informative and took his time to make sure I was educated on garage door maintenance. Also he was quick. I was throughly satisfied with my service. I’ll definitely be booking again for future services and requesting him. Great customer service.
- Kaneesha Foxx
Product:
Technician Associates: Herschell Antone
Mobile, AL
My technician, Christopher Brown, was prompt, courteous and very professional. I was very pleased with his work.
- Nell Gustavson
Product:
Technicians: Christopher Brown
Spanish Fort, AL
My garage door stopped working and after some troubleshooting I determined that the spring broke. I called a couple other garage door repair companies, but they weren’t available for service e calls until the following week. I called Precision based on a recommendation from a neighbor, and they were able to send a technician out same day. I was given a two hour window for arrival time, received a text notifying me of which service tech was coming to my home that even included his picture, and the technician, Antonio, called when he was 15 minutes away to give me a heads up. I was incredibly impressed by the communication I received, even before my technician arrived. Antionio provided truly exceptional service, and even went out of his way to thoroughly explain the issue, as well as the recommended solutions, and showed me some preventative maintenance steps I should incorporate into my home maintenance routine. I was incredibly grateful for his expertise, professionalism, and outstanding customer service.
- Erini Kikilis
Mobile, AL
The technician was super nice and we were able to replace our sensors under warranty.
- Kayla Smith
Mobile, AL
I receive top service from Precision. The Tech that came out was very knowledgeable and efficient with repairing my garage door.
- Elizabeth Samuel
Mobile, AL
Tony M. Jones, I called the company with an issue of the door opening and closing. The issue really was with the type censor used and had gotten miss- aligned with a loose connection to the opposite side. Precision was called and a request for Jermery was made to come take a look and he was very professional in taking care of our issue and very nice and knowledgeable in handling our issue. Things were done in a timely manner and really got here way before the said time he was expected. We very happy issue was resolved, and he stressed to call back if any further problems. Tony
- Tony M Jones
Lillian, AL
Very professional, polite and knowledgeable technician who came out.
- Sandy Fuller
Product:
Technicians: Antonio Gilchrist
Mobile, AL
Antonio Gilchrist did a good job and thoroughly explain the in and outs of the garage doors and options that I had ask about.
- Hunglinh Phung
Mobile, AL
Super nice and professional. He did a great job. It’s amazing how quiet the garage door is now. I would definitely recommend them to anyone. Thanks so much for everything!
- Wanda Azeritt
Product:
Technicians: Christopher Brown
Daphne, AL
The technician was very polite and extremely helpful! He sent me my rectangle some helpful tips for the future! Which I appreciate greatly!
- Amanda Carr Outlaw
Mobile, AL
Sam was punctual and very professional and courteous. A wonderful asset to your already excellent company! He was knowledgeable and solved the issue and got our garage door back operational in a very timely manner.
- Micky Unsworth
Summerdale, AL
Very good service and completed very quickly. Very satisfied Thank tou
- Doug
Semmes, AL
Matthew and Herschel were professional, kind and very informative and came out within 3 hours of my initial call. Couldn’t ask for better service. Thank you Precision Door Mobile!
- Yulonda Payne
Mobile, AL
Dylon and Samuel offered great customer service. They provided a detailed review of my options to repair my garage door. Both techs fixed my garage super fast.
- Angel Campbell
Mobile, AL
Professional experience with the repairs. Would highly recommend.
- James Stadt
Foley, AL
My tech. Was Joe Baggett. He was great called me when he was 10 min out. Arrived on time was very polite and professional. He gave me 3 options, explained each all of which were fairly priced. He completed the repair very quickly. I will definitely use them again when needed. Thank you so much!
- Debra Bacon
Mobile, AL
I used Precision Door a year ago when I bought this house. Great service. I had a Tech come out today to trouble shoot for me. Once again, great service! He was prompt, polite, patient with explaining to me, very professional and an all around good gut! Got my garage door up (literally) and running in no time! Thank you!
- Connie Baggett
Theodore, AL
Precision door is a good local company. They had Sam out the next day. He knew what he was doing and had my door working in a short time. He answered my questions. Would use them again.
- Bill Tartini
Mobile, AL
Antonio is the best! He installed our new garage and has came back to fix issues we had over a year later. Always professional and personal. He identified the issue we had and fixed it quickly.
- William Brown
(251) 301-6000
(251) 301-6000(251) 301-6060
(251) 301-6060(251) 301-6700
(251) 301-6700(251) 301-5999
(251) 301-5999
I am disappointed with this company. I was quoted a price on the phone to install a garage door opener that I purchased. Whenever the tech got to the house, I was told the cost would be approximately $200 more than what I was quoted on the phone. I was told that this was because I was to be charged $125 an hour for a minimum of 1 hour for labor cost. At the same time, I was told that it would be cheaper to purchase their garage door opener (which was a Linear model with less features) and have it installed for cheaper. I felt like my hands were tied at that point and went with that option. After the install, I called back to make sure that I did not misunderstand the quote. I was told that there is a $49 service fee and the $249 installation fee included the labor (which was accurate. The quote I received at my house was about $496. There was no additional work that was going to be needed for the install so there was no reason for the additional labor cost. Ultimately I got swindled. I talked to the local rep who wanted to make it right but there was nothing really to be done other than them giving me a free keypad. The tech was super nice and professional however, it felt like this was a modified bait and switch tactic. I was told this is how they were trained (add the labor). I will not be using this company again. I was told that other techs have been taught incorrectly and incorrectly charge labor when they shouldn't. I wonder how many other customers that have purchased a garage door opener decide to take it back because the option they present with the linear brand that they carry winds up being cheaper. Very unfortunate chain of events.
- Michael Hurd