Travis Gentry

Travis Gentry
Technicians
Reviews: 68
Average: 4.91 stars
Background: 9/21/2016
Drug Test: 9/26/2016
Travis Gentry has received 68 reviews, averaging 4.91 Stars:
1 2 3 4 5

Travis Gentry's Bio:

Travis was raised here in Mobile. He loves spending time with his family, fishing and Alabama football! He also enjoys quality time with his two daughters.

Review:

Called 3 companies and these guys came same day and fixed it. The other two tried to sell me a new system and all I needed was a new light socket.

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A Response from: Bobby Boes

Hello Mr. Jack, We are so happy that you chose Precision Door Service for your garage door! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Opener Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Called 10/11 had appointment 2: pm on time, repaired my remote. Thank you for the great service. Dee

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A Response from: Bobby Boes

Thank You for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Opener Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

After dealing with two sub-par garage door companies I called Precision. Travis the technician was there within 2hours,diagnosed the problem and installed new motor and rollers. My door has never been so quiet. If all of your techs are as professional,courteous and knowledgeable as Travis you have a great team.. I will definitely recommend Precision Door!!!!

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A Response from: Bobby Boes

Hello Mr. Paul, Thank You for your kind review! We greatly appreciate your business! We also Thank You for your kind words for our technician Travis!

Travis Gentry Service Provided:
Garage Door Opener Install

Product:
Opener

Technicians: Travis Gentry
Review:

Quick service. Thanks!

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A Response from: Bobby Boes

Thank You Mr. and Mrs. Page for your review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Opener Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Service was excellent, product is working as needed. I am pleased with Precision Door Mobile and I will recommend them for a Quality Job well Done. Thank You !

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A Response from: Bobby Boes

Hello Terry Keuhne, Thank You for your kind review! We greatly appreciate your business! Thank You for recommending Precision Door to others as well!

Travis Gentry Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technicians: Travis Gentry
Review:

The Tech that came out was great, he replaced and repaired everything in less than a hour. I could not ask for more.

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A Response from: Bobby Boes

Hello Mr. Ott, Thank You for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Travis, the technician, was thorough and did a good job installing our new garage door. I have no complaints.

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A Response from: Bobby Boes

Thank You Mr. Bill for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Install Garage Doors

Product:
Garage Doors

Technicians: Travis Gentry
Review:

June 2nd was the original date of the estimate for my repairs. Two panels had to be ordered which I was told would be in the following week. Three weeks later and the job was able to be completed. I was given a service time from 10:00-noon for the tech to arrive. He called at 9:30a.m. and told me it would be 2:00p.m. before he could get here. 3:30 and still no serviceperson here, so I called and asked if he would still be coming , and he said yes. At 5:45 I got a call from another service person coming over from Florida. He arrived at 6:20p.m. The panels were put on and looking great. He told me I needed new rollers for the door as the bearings were shot. This wasn't in the original estimate, but I went ahead and had him put them on. The door looks wonderful, and runs smoothly and more quietly than before. Thank you Mike for a job well done. My complaint is that I had to call to keep tabs on when the job would be done, and when the date was finally set, it took all day long waiting for someone to get here to do the job. When Mike got here, the job was completed in less than an hour. I'd give Mike 5 stars; company contact and timeliness of repairs a 2 or 3.

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Travis Gentry Service Provided:
Garage Door Repair

Technicians: Travis Gentry
Review:

Called on Friday around 7 pm and scheduled an appointment with Travis to be at our house Saturday morning around 9:30. Great repair service and Travis had a great personality. Explained everything that needed to be done then got right to work. Highly recommended.

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A Response from: Bobby Boes

Hello Mr. Steve, Thank you for your kind review! We greatly appreciate your business! Thank you for recommending Precision Door to others as well.

Travis Gentry Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Travis Gentry
Review:

Travis Gentry & Emanuel Striveson did a great job. I am very pleased with the new installed garage door. They called prior to arrival, and arrived on time. I do recommend this company to anyone.

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A Response from: Bobby Boes

Hello and Thank you for your Kind review! We greatly appreciate your business! Thank you for recommending Precision Door to others as well.

Travis Gentry Service Provided:
Install Garage Doors

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Had a great experience! I called with some questions about servicing my garage door. The operator was very nice, even though she did not know the specific answers to my questions. I had a call back from a manager and he was quick to answer my questions and send a tech out for a free estimate. The Tech, Travis was awesome! Polite and knowledgeable! After our good/better/best quote (which was so very helpful) we decided on the work and called to schedule Travis to come back to perform the work. He was on time and worked diligently to get the job done. We would definitely recommend Precision to friends and family and wouldn't hesitate to use again based on this great experience. Thank you!!!!

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A Response from: Bobby Boes

Hello Mrs. Summer and thank you for your review! We greatly appreciate your business! We look foreard to working with you again in the future if the occasion should arise.

Travis Gentry Service Provided:
Garage Door Repair

Product:
Rollers

Technicians: Travis Gentry
Review:

I really cant believe I was invited to complete a survey. I requested a consultation, technician came out and we spent over an hour discussing my need for 2 doors and openers, agreed on pricing, and also agreed that he would perform the work when no one was at our home. The day before the scheduled appointment I received an e-mail confirming the appointment. About an hour before the appointment time I received a voice mail from a different technician, whom I had never met or talked to, informing me that he would be at my home in an hour to do the work. I immediately sent a text message to the technician that I met with informing him of the voice mail and asked him if he would be there as well. He said no, that HIS MANAGER PULLED HIM OFF OF MY JOB AND SENT HIM ON A COMMERCIAL JOB. How nice! I immediately cancelled the order thru your website and proceeded to look alsewhere for a door supplier/installer that actually gives a damned about their customers. You guys really stink. I have been in sales/customer service for 30 years and the way that you handled this is EXACTLY THE WRONG WAY to treat a paying customer. Maybe the $3100 order was simply not enough to be treated in a decent way. It resulted in messing up the schedule for painting, but, and this is the only good part, I ended up with BETTER equipment and a LOWER PRICE. Word of mouth is powerful. I will be certain than I steer anyone needing garage doors away from your pitiful little company. The truth CAN hurt.

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A Response from: Bobby Boes

Thanks for your review Alan. As I stated to you on our phone conversation we are very sorry for the miscommunication. We typically have a designated install crew that will install all of our pre sold garage doors. This absolutely should have been discussed with you prior to booking the install. I am very sorry but each of our installers are just as qualified as the rest. Wish you the best!!

Travis Gentry Service Provided:
Install Garage Doors

Technicians: Travis Gentry
Review:

Excellent experience from start to finish. Appointment was immediately confirmed. The tech, Travis, arrived on time, accessed the situation, made me aware of my options then proceeded to complete the job in under an hour. Every business should operate as well. Too bad most don't. Definitely recommend and will definitely use again!

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A Response from: Bobby Boes

Thank you Mr.Charles for your kind review! We greatly appreciate your business! We also appreciate you recommending Precision Door to others!

Travis Gentry Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technicians: Travis Gentry
Review:

Awesome response time and customer service for my rental home in west Mobile. Removed and replaced a broken garage door spring. I would definitely do business with again. Thank you

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A Response from: Bobby Boes

Hello Marc Porrazza, Thank you for your Amazing review! We greatly appreciate your business! We look forward to working with you again if ever should need garage door services again.

Travis Gentry Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Travis Gentry
Review:

I am very pleased with the new garage door installed by Travis with Precision. My appointment time was between 2 & 4 p.m. Travis called at 2:19 to let me know he was less than 20 minutes away from my home. He arrived in less than 20 minutes and was very courteous and knowledgeable about the Precision garage doors. I would highly recommend Precision!

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A Response from: Bobby Boes

Thank you Mr. Wadsen for your kind review! We greatly appreciate your business and taking the time to review Precision Door. We also appreciate you letting us know how well Travis is doing.

Travis Gentry Service Provided:
Install Garage Doors

Product:
Garage Door Opener

Technicians: Travis Gentry
Review:

Very satisfied with Travis, very professional and thorough! Job well done

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A Response from: Bobby Boes

Thank you Mr. Hayden for your kind review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

It was a pleasure doing business with a 100% professional company. The tech did a great job and did so in a very short period of time. I highly recommend this company to anyone needing a repair to their garage door.

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A Response from: Bobby Boes

Thank you Mr. Cox for your Wonderful review! We greatly appreciate you taking the time to review Precision Door!

Travis Gentry Service Provided:
Garage Door Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

I called today scheduled a time, he was going to be late so he called...Made the reschedule time early. Travis was informative, helpful, dressed professional and made me feel like he cared about putting a door on my house. EXCELLENT

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A Response from: Bobby Boes

Thank you Mr. Davies for your Wonderful review! We greatly appreciate your business!

Travis Gentry Service Provided:
Install Garage Doors

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Good service! Very knowledgeable young man. He worked quickly & efficiently. He was a very respectful and polite person. We were very appreciative and thankful that our repair was done on the same day that our service call was placed! Thank you so much!

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A Response from: Bobby Boes

Thank you Mrs. Brantly for your kind review! We greatly appreciate our business!

Travis Gentry Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Travis Gentry
Review:

Same day service awesome. Travis was friendly and knowledgeable, explaining all options available. We won't hesitate to call if we have problems again or if andxwjen we need a new door.

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A Response from: Bobby Boes

Thank you Mrs. Riggins for your kind review! We greatly appreciate your business! We look forward to working with you again in the future should you ever need so.

Travis Gentry Service Provided:
Garage Door Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

We used Precision Door in the past and they certainly earned our future business. This time, we had a new opener motor, wall button, car buttons, outside panel installed. Travis called in advance and arrived on time. He was extremely professional and knowledgeable. The work was performed perfectly. Travis took the time to explain how to operate the equipment and to call if we have any questions. The garage door is super quiet and operated better than new.

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A Response from: Bobby Boes

Thank you JW for your kind review! We greatly appreciate your business and being a continued customer of Precision Door!

Travis Gentry Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Travis Gentry
Review:

Called on a Friday around 5pm and Travis was at our house by 6pm. Great repair service and Travis had a great personality. Explained everything that needed to be done then got right to work. Highly recommended.

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A Response from: Bobby Boes

Thank you Mr. Lundy for your wonderful review! We greatly appreciate your business and taking the time to send in a review on Travis and Precision Door!

Travis Gentry Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Travis Gentry
Review:

Travis is a superb technician. Did a great job installing my latest garage door.

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A Response from: Bobby Boes

Thank you Mr. Jim for your wonderful review! We greatly appreciate your business!

Travis Gentry Service Provided:
Install Garage Doors

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Very pleased with the product and installation. Stopped by the Mobile location and talked to Ross, he was very helpful and professional, sold me a door and scheduled the install. Same day purchase and install was a plus. The techs did a great job.

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A Response from: Bobby Boes

Thank you Mr. Colvin for your Wonderful review! We greatly appreciate your business!

Travis Gentry Service Provided:
Install Garage Doors

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Travis was an excellent technician. He called prior to arrival, arrived at the stated time. He was skilled at the job performed and had the door working within 90 minutes. I am completely satisfied with the job Travis completed.

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A Response from: Bobby Boes

Thank you Mr. Atkins for your review! We greatly appreciate your business!

Travis Gentry Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Travis Gentry
Review:

Excellent service by Travis and reasonable pricing.

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A Response from: Bobby Boes

Thank you Mr. Raines for your review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Travis was on time and very polite. He completed the job quickly and efficiently. The cost was reasonable and I am very satisfied. Thanks so much.

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A Response from: Bobby Boes

Thank you for your review! We greatly appreciate your business!

Travis Gentry Service Provided:
Garage Door Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

My Service Tech was on time and called 15 minutes prior to arriving. He was professional and courteous. When asked if Precision Door Service offered a discount for Military Retirees, the Tech responded "absolutely, anything for our Veterans. He reduced my bill $49.00. Thank You for providing such a wonderful technician to repair my garage door. He also tuned and lubed my door which it now runs smoother than when purchased new. I would recommend your Company to anyone needing garage door service or installation and rate you at a 5+. Thank You.

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A Response from: Bobby Boes

Mr. Carey, Thank you for your service to our Country! We at Precision Door greatly appreciate your time in the military serving! We also greatly appreciate you as a customer and your business!

Travis Gentry Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Travis Gentry
Review:

I woke up Friday morning with 3 garage doors that needed to be fixed. Stressed about that until I called Precision. 2 hours after my call, all three doors in different locations were fixed! Great work.

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A Response from: Bobby Boes

Hello Mr. Malone, Thank you for your wonderful review! We greatly appreciate your business! Glad to hear that Precision Door was able to help your with garage door needs!

Travis Gentry Service Provided:
Garage Door Repair

Product:
Garage Doors

Technicians: Travis Gentry
Review:

Travis was prompt, friendly, professional and thorough. Trust him to handle all our services in the future. Thanks.

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A Response from: Bobby Boes

Thank you for your review Mr. Reed! We greatly appreciate review!

Travis Gentry Service Provided:
Garage Door Repair

Product:
Garage Doors

Technicians: Travis Gentry
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Precision Door Service
Office: (251) 300-2323
3726 Halls Mill Rd.
Mobile, AL 36693